Виграш гравця затримується через обмеження облікового запису.

The casino said I was illegally betting again so after I done the referral bonus which I won 888 they said this

Dear Kreusej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you play casino games or bet on sports?

Has the casino specified the illegal betting?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

No no successful withdrawals

There is no kyc verification

I was on pokies

No and now I can't even find the site

Thanks

Justine

Dear Kreusej, since the casino you mentioned no longer exists, we're unable to conduct further investigations or get in touch with them. Without their cooperation, there's not much we can achieve.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Dominika