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I have requested the withdrawal about 4 times now. They always come back and say I need something else for verification.

ive sent pictures of my ID , residential address and cards used.

everything is 100% valid.

and now after I’ve sent everything correctly , they still reject my withdrawal and now the people who were dealing with me and customer support are now ignoring me when I ask them what more do I need to get my money out.

DO NOT USE THIS WEBSITE ITS A SCAM AND YOU WONT SEE ANY OF YOUR WINNINGS!!!!

DO NOT DEPOSIT

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly, and it might take few working days completing this thorough procedure. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Could you please advise precisely how many days ago you have requested your withdrawal and started the verification process?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear David,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.