Tipbet Casino - Гравець зміг відкрити обліковий запис.

Hi there,

I was able to register with this provider despite Oasis registration and gamble away money. The live chat has been telling me my case has been resolved for months and I will get a response soon. The support or support@tipbet.com or info@tipbet.com did not respond to a single email. The government authority in Darmstadt has not responded for months either. Tipbet has a license and is on the authority's whitelist and since I'm still a registered Oasis user, I shouldn't have gambled away this money.

Hallo,

ich konnte mich trotz Oasis Registrierung bei diesem Anbieter registrieren und Geld verspielen. Der Live-Chat sagt mir seit Monaten mein Fall wäre in Klärung und ich werde bald eine Rückmeldung erhalten. Der Support bzw. support@tipbet.com oder info@tipbet.com reagierte auf keine einzige E-Mail. Auch die Regierungsbehörde in Darmstadt antwortet seit Monaten nicht. Tipbet hat eine Lizenz und steht auf der Whitelist der Behörde und da ich registrierter Oasis Nutzer bhin, hätte ich dieses Geld nichtr verspielen dürfen.

Dear Psicho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that this casino is licensed by MGA, therefore your registration at OASIS has no impact on this casino.

Could you please advise if you have requested self-exclusion directly from Tipbet Casino?

I will be waiting for your reply patiently.

Best regards,

Kristina

Hi there,

I think I have a right to a reimbursement because tipbet did not adhere to the German laws / requirements! But you have to because you have a license!

Hallo,

Ich denke ich habe ein Recht auf Erstattung, da sich tipbet nicht an die deutschen Gesetze/Vorgaben gehalten hat! Das müssen Sie aber, weil sie eine Lizenz haben!

I am sorry, Psicho, but until now there is not a single casino that has a German license. Casinos are currently only preparing to fulfill the conditions required by the German market. I apologize, but this casino is only licensed by Malta Gaming Authority, therefore OASIS is not helpful here as they do not cooperate.

Have you requested self-exclusion directly from the Tipbet Casino?

Dear Psicho,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.