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Hello, this is the second time I've had a problem with a payout at mr.bet.

The first time it was about verification and address changes which took up to 2 months and now I am verified and have received a payout of 600 euros, but unfortunately only after I submitted a complaint here.

and now when I make a withdrawal (100 euros) I'm told that it will take 24-48 hours at the most, but nothing has happened yet and I only hear the same thing from the staff. For me, this provocative stalling and delaying of funds is dubious and in my eyes. I've also tried to add attachments from the chat but it doesn't work. I can forward these via email like last time.

I think that Mr. Bett will only act if you help me with a complaint

Best regards

Patrick S****

Guten Tag ich habe das 2. mal ein Problem bei mr.bet mit einer Auszahlung..

beim 1. mal ging’s um verifizierung und adress Änderung die bis zu 2 Monate gebraucht haben und nun bin ich verifiziert habe eine Auszahlung von damals 600 Euro durch leider aber erst nachdem ich eine Beschwerde hier eingereicht habe.

und mir wird bei der Auszahlung jetzt (100 Euro) gesagt die Bearbeitung liegt bei höchstens 24-48 Stunden es ist aber bis jetzt immer noch nichts passiert und man hört immer nur das selbe von Personal für mich ist das provokanten hinhalten und herauszögern von Geldern und in meinen Augen abspult unseriös ich habe auch versucht hier Anhänge von Chat bei zu fügen es geht aber leider nicht, diese kann ich gerne über email weiterleiten wie beim letzten Mal

ich denke das mr. Bett erst dann handelt wenn ihr mir wegen einer Beschwerde hilft

liebe Grüße

Patrick S****

Dear Patricksimon1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.