Supraplay Casino - Затримка зняття коштів

I have withdrawn 3480 euros after winning big and its taken days without update and the support says the exact same script everytime can u please help me!

Dear Semwouds,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The support keeps blocking me out and not giving me any actual updates they havent rejected it yet but it would be weird if they did since i have withdrawn before. I hope i get my money since this isnt right..

please help me guys!

This payment was payed but i have a new one thats already taking more time than the last one... please help guys

Dear Semwouds,

I'm glad to hear that the withdrawal has arrived.

Can you please advise since when exactly is the new withdrawal pending and how can it be already longer that the previous one?

Awaiting your response.

Regards,

Nick

Dear Semwouds,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.