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Hello I have paid € 10 a few times to 100Fs + 100% and received nothing and won no profit. With their chances of winning. I do not understand. Would just be ignored.

Hallo ich habe einige Male 10€ eingezahlt auf 100Fs +100% und nix erhalten und auch kein Gewinn gewonnen. Bei ihren Gewinnchancen. Versteh ich nicht. Würde auch einfach ignoriert.

Dear Diana1323,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Diana1323,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.