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Have won €30000 and money vanished. They never contacted me again

Dear Mukaba,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Did you play with a bonus? Were your winnings all confiscated? Do you still have access to your account?

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have enough information regarding your case, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Mukaba,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.