Stake Casino - Депозитні транзакції гравця затримуються та не вирішуються.

user id - Ram******77

transaction id

transaction id n amount.

2136733197. Amount 1000 inr

2111268844. AMOUNT 2000 inr

2111139180. AMOUNT 10000 inr

the last transaction was done with stake.com on 23 aug , and one more payment failed on same day and last payment failed on 6 th sept.

all amounts were deducted from my bank account .

i have submitted the screenshot of the payment as well to stake.com

stakesupport asked me to wait 7 days then soon 7 days were changed to 7 business days and then 15 days and 15 business days.

And after on 6 Th Sep, they gave me an email of the stake payments team, which is payments@stake.com

The timeline to report a fraudulent transaction is 72 hours, so stake support deceived me to buy time so that I can not charge back.

I messaged the support team in and out, no response. Payments team n 10 days and multiple emails just send me one reply.

Moreover, these jokers from the support team can not read my email for transaction id or attachment on the email. They were just stalling for the process of paying.

I got the same buklshitting attitude from the support team as well, stating their tickets are more they cannot reply and all. I have an email chain.

I wanted to ask who is hiring these idiots who can't even read a basic email with all the details.

And does it really take 25 days to check for payments on your accounts receivable side.

All these were sham and scam run by the stake team as their previous provider has not provided them with the money or rna away with their money.

Moreover, all the posts that I am making in stake community these Nazis are deleting it to hide their incompetence

Cannot upload pdf of bank statement.

I need my 13000 inr back credited into my account so that I can withdrawnit l

Dear ramsharmaomtraders, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider (your bank). They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

because i have opened ticket here , they have paid me one deposit for 1000 inr, rest 2 are pending . they are playing games with me

i had contacted the bank , and the payment is debited from my account and credited to payment providers account .

at that moment a lot of providers were used by stake.com as trial.

stake.com credited one payment of 1000 inr today morning . but rest 12000 inr is pending.

also support deceived me for number of days , so that i cannot issue a charge back or report fraudulent transaction.

stake support asked me to wait 7 days then changed into 7 business days then to 15 days to 15 business days.

they deceived me so that i can repost fraudulent transaction to bank and issue charge back.

so they burned the first 72 hours after transaction.

just for your info the status of these transactions were pending for a long period of time .ihave send them an detailed email with bank statement , highlight the transaction ,and send relevant screenshot.

but i am in an endless loop.

also stake.com people don’t even know how to read an email , you cansee the screenshot i have attached the pdf, still they were burning my time by stating on the same email chain , that i have not attached the bank statement.

all the amount were deducted from my bank and charged by stake payment processor.

it’s from august 23 almost a month .

it’s a endless loop please help.

the payment is with stake.com and they have not credited to my account . their support team and finance team is incompetent

i have submitted my reply , why it’s showing waiting for my reply,

I have just received 1000 inr, a few days back, but still my 12000 inr is stuck with stake

No process takes one month for transaction to update, I deduce that stake is a scam casino , which manipulates the results of the game. Hence, I don't wish to continue with them. If you are taking a month for the finance department to revert, it means you are siding with a casino, dear. The casino had an issue with the previous provider, and they now are saying that themoney is soft declined.

How can a money be soft declined and a utr number generated? I have checked with the bank and provided them with statements.

But the support team does not do any kind of investigation

Could you please send me a screenshot of your transaction history in your casino profile showing the pending deposits?

Also, please send me all the communication between you and the casino, as well as you and your bank that could be relevant to the investigation. Please include your bank statement from 23 August up to today. My email address is veronika.l@casino.guru. Thank you for your cooperation.

acknowledge if you have received

Thank you very much, ramsharmaomtraders, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear ramsharmaomtraders,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Stake Casino representative to join this conversation.

Dear Stake Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

they are simply saying they have not received the money , they are straight away lying and are not providing any kind of proofs, earlier too i have provided payments to those processors as well.

they asked me to submit or to wait for a month , until the time was lapsed for me to file for charge back. they are really scamming people , so that they cannot charge back . moreover they are not providing any kind of proof , while i have am sending them the bank statement and everything.

its not delayed , change your headline the finance team are bunch of nicumpoops that they can find a basic email attachement on the email , and they expect us they are doing their best to find out transactions

first you said , the payment didn’t go thru, then you said the imps didn’t reached for the utr number. now you linking the utr number to different transaction. it’s gonna be 2 months and now you are still playing games with me . why did the last one amount 1000 inr credit in my purse.

Dear ramsharmaomtraders,

Could you please send me a screenshot from your account, where the declined transactions would be visible?

Thank you.

Dear ramsharmaomtraders,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

yes

Dear ramsharmaomtraders,

I haven't received your screenshot. Could you please specify, where you sent it?

I had attached over here and submitted.

Send me your email I will send there as well

miroslava.d@casino.guru

Dear ramsharmaomtraders,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear ramsharmaomtraders,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.