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Hello everyone, I requested a withdrawal of €500 on March 23, 24, and 25 because this casino has a daily withdrawal limit of €500.

All withdrawals are still being processed today, almost two weeks later. I've used the live chat several times to find out what's going on, but I keep getting the same AI response: please be patient and they'll work on it as quickly as possible. It's unacceptable that I've had to wait almost two weeks for my money.

I hereby urgently request your help.

Best regards

Adriano

Hallo zusammen, ich habe am 23/24/25 März jeweils eine Auszahlung von 500 € beantragt, da man in diesem Casino ein tägliches Auszahlungslimit von 500 € hat.

Alle Auszahlung sind bis heute, knapp 2 Wochen später, immer noch in Bearbeitung. Ich habe schon mehrmals den Live-Chat verwendet um mich zu informieren, was denn da los sei, jedoch kommt immer wieder die selbe AI-Antwort, dass ich mich doch bitte gedulden solle und sie so schnell wie möglich daran arbeiten. Das kann ich nicht sein, dass ich schon seit fast 2 Wochen auf mein Geld warten muss.

Ich bitte hiermit dringend um Hilfe.

Mit freundlichen Grüßen

Adriano

Dear Adriano1702,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Adriano1702,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Nick

I'm still doing well, thanks for asking, I hope you are too?😁

Unfortunately, nothing has changed so far and all payouts are still being processed

Hallo Nick

mir geht es soweit noch gut, danke der Nachfrage ich hoffe dir auch?😁

Leider hat sich bisher nichts geändert und es sind immer noch alle Auszahlungen in Bearbeitung

Thank you Adriano1702 for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello

My money was transferred in full today.

this is problem is solved

Thank you

Hallo

mein Geld ist heute komplett überwiesen worden.

das ist Problem ist gelöst

vielen Dank

Dear Adriano1702,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru