SpinCity Casino - Затримка зняття коштів

Hello Casino Guru, my name is Jagoda O*** and I would like to report a problem I am having with Spin City Casino. A month ago I asked to block my account because I wanted to take a break. But now I would like to play again because there is money left in my account. A week ago I submitted a request to unblock my account, but nothing has happened so far. I have contacted customer service several times and all I hear is "Please wait". This really annoys and worries me because I want to regain access to my funds and continue playing. Please help me solve this situation and quickly unblock my account. Thank you and I hope for a quick response.

Best regards, Jagoda O***

Cześć Casino Guru, mam na imię Jagoda O*** i chciałabym zgłosić problem, który mam z kasynem Spin City. Miesiąc temu poprosiłam o zablokowanie mojego konta, bo chciałam zrobić sobie przerwę. Teraz jednak chciałabym znowu grać, bo na moim koncie zostały pieniądze. Tydzień temu zgłosiłam prośbę o odblokowanie konta, ale do tej pory nic się nie wydarzyło. Kontaktowałam się z obsługą klienta kilka razy i ciągle słyszę tylko "Proszę poczekać". To już naprawdę mnie denerwuje i martwi, bo chcę odzyskać dostęp do moich środków i kontynuować grę. Proszę o pomoc w rozwiązaniu tej sytuacji i szybkie odblokowanie mojego konta. Dziękuję i liczę na szybką odpowiedź.

Pozdrawiam, Jagoda O***

Dear jagodaolszewska,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Casino Guru and Kristina, It was long and annoying, I had to contact them many times and remind them of my case. Over and over again they said: "Please wait." But finally, today, my account was unblocked. Regards, Jagoda O***

Cześć Casino Guru i Kristina.To było długo i irytująco, musiałam kontaktować się z nimi wiele razy i przypominać im o mojej sprawie. Raz za razem mówili: "Proszę czekać". Ale w końcu, dzisiaj, moje konto zostało odblokowane.Pozdrawiam, Jagoda O***

Thank you for your reply, jagodaolszewska. Do I understand correctly that we can consider this issue resolved?

Hello Casino Guru and Kristina. You're right. Problem has been solved.

Best regards, Jagoda O***

Cześć Casino Guru i Kristina. Masz rację. Problem został rozwiązany.

Pozdrawiam, Jagoda O***

Dear jagodaolszewska,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru