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WARNING WARNING !!!!!!

I got a bonus on Book of ra 6 and then had 63 Euro in my account.

I won a total of 953 Euro and bet 2 Euro per spin, at the last spin I went back to the first page and then only had 61 Euro on account, and in the transactions list was not the win / winnings with ...

Tried to contact their support but did not succeed, a few minutes later the support writes to me and asks if they can "help me with something" so I explained that I won. Got the answer "Impossible that you won, it is not even on the transactions list".

Big Red Flag at this casino ...

VARNING VARNING!!!!!!

Jag fick bonus på Book of ra 6 och hade då 63 Euro på mitt konto.

Jag vann totalt 953 Euro och satsade 2 Euro per spin, vid sista spinnet så åkte jag tillbaka till första sidan och hade då bara 61 Euro på konto ,och i transactions listan fanns inte vinsten/vinsterna med...

Försökte ta kontakt med deras support men lyckades ej, någon minut senare skriver supporten till mig o frågar om dom kan "hjälpa mig med någonting" så förklarade jag att jag vunnit. Fick då svaret "Omöjligt att du vann,det står ju inte ens med i transactions listan".

Stor Röd flagga på detta casino...

Dear Oliver,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Additional comments from the player:

"Hi, as I wrote in the text, my bonus was not included in my game history at all, so I do not have proof because they have been removed, unfortunately, that's why I contacted you, among other things, because my history is not included: 😕"

Additional comments from the player:

"Hej som jag skrev i texten så fanns inte min bonus med i min spel historik alls så bevis har jag inte pga av dom är borttagna tyvärr, det va därför jag hörde av mig till er blandannat för min historik finns inte med :😕"

Dear Oliver,

Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Oliver,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.