SlotsAmigo Casino - Вилучення гравця відкладено.

Hi. Have been trying to withdraw 500 of the attached balance. I only gamble rarley. I put 40 pound on. And ended up with the attached amount. Tried to withdraw 500 first two weeks ago and it ended back in my account balance. I uploaded my driving licence. Still nothing happening. I was told if I went to withdraw 1600 ide have to deposit 600. It's ridiculous. I refused any bonuses. What can I do to withdraw all 6801.50

Kind regards Jackie.

Hello cobrakai1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsAmigo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Real money i been waiting a week to verify my driving licence

Dear cobrakai1,

I hope you're doing well.

Would you be able to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

They won't reply to my emails also they confirmed my driving licence. And again for second time they have removed the pending 500 withdrawal back on to balance. I have 6700 to withdraw I can't even get 500 paid out

Again they have put pending withdrawal back on to balance they just won't let me have it.

Thank you cobrakai1 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear cobrakai1, I've reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply. In the meantime, please specify if you have read the casino's T&C? I have just checked the terms and conditions and have found the following rule:

9.11.2 The maximum total amount that any player can withdraw may not exceed 250% of the total amount deposited by that player. Should a player attempt to make a withdrawal that exceeds this limit, the request will be automatically rejected.

Another rule (9.18) states that the minimum withdrawal amount should be 250 GBP. Was 40 GBP the total amount of your deposits? Considering that your total deposits were 40 GBP, you should be entitled to withdraw a maximum of 100 GBP, which is a problem because of the casino's minimum withdrawal amount.

Dear SlotsAmigo Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, confirm if the player needs to deposit a minimum of 60 GBP to be able to make a minimum withdrawal. Does the deposited amount have to be wagered?

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear cobrakai1, I have tried to contact the casino representative to get any comments but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia