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After completing all of there bonus requirements and successfully verifying my account I was told that my Bitcoin address was too long. This after they tried to get me to redeposit my withdrawal and they would give me $1000 if I did. I gave them screen shots of my Bitcoin address and they still denied it. I opened a different Bitcoin to have a Bitcoin address within their standards. Make a withdrawal and they said I no longer have enough balance to withdrawal. I had $257 USD I took $100USD as withdrawal and spent the $157 to get rid of it. They said that I used the whole thing. How do you use what is in pending withdrawal. This is also going on more than a month. I would never give them a cent. They’re shady and would never pay you anything. Crooks at their finest. Stay away! I promise you won’t have a good withdrawal experience.

Dear James,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how much money is currently in your account? Do I understand correctly that you have $100?

Have you made any successful withdrawals before?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have 100.37 USD I will email you the photos of my last response from them and my account balance

Thank you for your reply and email, James. Unfortunately, you played with a sticky bonus. This means that the initial bonus value will be deducted from your account when making a withdrawal.

Since you requested a withdrawal of $100 and lost the remaining winnings ($157) accumulated from this bonus, you are not able to withdraw as this value only covers the amount ($100) of the free chip you activated.

I am afraid, that at this point we are not able to help you. Sadly, this is how sticky bonuses work and there is not much we could do about it. If you don't have enough winnings on your account that would cover both the bonus and withdrawal amount, you won't be able to withdraw.

Please, let me know if there is anything else we could help you with, or if I have overlooked something, otherwise, we will be forced to close this complaint. Thank you for your understanding.

So I went back after they credited the $100 back to the account. I then cashed out the $100 as I was over $200 and it still is. This was the same day you messaged me last. They messaged me three days ago saying they don’t have my Bitcoin address. This is a lie, however I sent it again. Now I have heard nothing from them at all. Typical next step for them will be them cancelling the withdrawal, giving me a reason of something I didn’t do right and to start the process over again

Did the casino decide to pay out the amount of $100? Could you please forward me the most recent communication between you and the casino?

Did the casino decide to pay out the amount of $100 even though you don't have enough funds to cover both the bonus amount and withdrawal amount?

no they haven’t and I have over $200 in the account so that does give me enough to withdrawal the sticky bonus of $100

Thank you very much James for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Okay. Thank you

Hi James,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Slots 7 Casino to the conversation to participate in the resolution of this complaint.

Thank you

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear James,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter