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Yesterday € 20 deposited with € 100 played

Bonus unlocked € 60 balance, winnings about € 2300

Payment requested 1500 € with the remainder further stored. Balance at 2200

Now reproach from the casino stakes were too high, all winnings canceled, payout 0. Shock. Chat and support icy silence. Question is that right, you see an opportunity for me, is a lot of money for me

Gestern 20€ eingezahlt mit 100€ gespielt

Bonus freigesp. 60€ Balance, Gewinne ca.2300€

Auszahlung beantragt 1500€ mit Rest weitergesp. Balance bei 2200

Jetzt Vorwurf vom Casino Einsätze wären zu hoch gewesen, alle Gewinne gestrichen, Auszahlung 0. Schock. Chat und Support eisiges Schweigen. Frage ist das rechtens, sehen Sie eine Chance für mich, ist für mich eine Menge Geld

Dear toralf64,

Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked the General Bonus T&Cs (https://slotohit.com/en/promotions/gbt/) and this is what I found:

"Important: Please be aware that the maximum bet allowed per game round during bonus play is 8% of the value of the initial bonus balance, but not higher than €5 until such a time as wagering requirements have been met. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name). If upon withdrawal, during the review of transactions, it appears that this term is breached, the bonus and all resulting winnings may be void."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Best regards,

Kristina

Dear Toralf64,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.