Slingo Casino - Затримка зняття коштів

I would like to understand why the slingo casino takes so long to process my withdrawal, they sent me a message saying that withdrawals are processed within a few hours but that is not what is happening to me, I am frustrated because it is a relevant amount and I like to play at slingo , but I want to be sure that I will receive it and that it won't take so long...

Gostaria de entender porque a demora do cassino slingo em processar meu saque, me mandaran msg dizendo que os saques são processados dentro de algumas horas mas não é o que está acontecendo comigo, estou frustado pois e uma quantia relevante e eu gosto de jogar na slingo, mas quero ter a certeza que vou receber e que não será tão demorado...

Dear guioliveiransr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear guioliveiransr,

Have you received your withdrawal from the casino yet?

Dear guioliveiransr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.