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I requested a withdrawal of $1100 on September 13, 2023, but the payment still hasn't been made.

I've contacted the operator numerous times, but there's been no progress, just responses saying it's taking time.

Could you provide any assistance?

Just some additional information-

I was given a response from the operator on September 11, 2023, saying the transfer would be made by September 23, 2023, but it still hasn't been received.

Today, when I again reached out to the operator, they denied giving such a response. (Unfortunately, I don't have a screenshot...)

I kindly request your cooperation in this matter.

私は2023.09.13に1100ドルの出金申請を出しましたが、まだ送金が行われません。

また、私は何度もオペレーターに問い合わせましたが、時間がかかっているという回答で進展がありません。

どうか助けて頂けないでしょうか。

補足情報としてですが、

2023.09.11にオペレーターから2023.09.23に送金されると回答があったのですがまだ着金していません。

今日、改めてオペレーターに質問したところ、そのような回答はしていないと言われました。（スクリーンショットはありません。。。）

何卒、ご協力の程宜しくお願い致します。

Dear hirokingmm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your reply.

I've got it.

I will contact you after waiting a little while.

ご返信ありがとうございます。

承知しました。

もう少し待ってから連絡いたします。

to whom it may concern

I'm sorry again.

It's been 2 weeks and I still haven't received the withdrawal.

Even when I contacted support, they said it was taking a long time and there was no progress. Could you please help me?

ご担当者様

度々申し訳ございません。

2週間経過しましたが未だに出金が行われません。

サポートにたずねても時間がかかっているとの返答で進展がありません。どうか手助けをお願い出来ませんでしょうか。

Dear hirokingmm,

Have you received your withdrawal from the casino yet?

No, I haven't received it yet.

Even when I contacted support, I was told that it was taking a long time, so there was no progress.

いいえ、まだ受け取っていません。

サポートにたずねても時間がかかっているとの返答で進展がありませんでした。

I don't know the reason, but I received the money today.

It took 15 days from the time I applied.

The issue has been resolved, so please close this.

Sorry for the inconvenience.

理由はわかりませんが、本日着金いたしました。

申請から15日もかかりました。

解決しましたのでこちらはクローズでお願い致します。

お騒がせいたしました。

Dear hirokingmm,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru