Scatters Casino - Вилучення гравця застрягло.

So far I am waiting for my profit of 140 euros, which has also been approved by the casino ... but it has not yet been credited to my bank account, although I have an email from September 2, 2020 regarding the payout! According to the casino, the money would have been paid out to me and in addition the relevant department of the casino should investigate, but according to the agents I have been hearing this and other stories for days and nothing has happened! You have received additional documents from me, i.e. bank statements, to investigate and to prove!

Ich warte bis dato auf meinen Gewinn in Höhe von 140Euro, der auch von Seiten des Casinos genehmigt wurde...doch ist er bis jetzt noch nicht auf meinem Bankkonto eingegangen, obwohl ich eine Email vom 2.9.2020 bzgl. der Auszahlung habe! Laut Casino wäre das Geld an mich ausbezahlt worden und zusätzlich soll die entsprechende Stelle des Casinos noch nachforschen, doch das und andere Geschichten laut der Agenten höre ich jetzt seit Tagen und nichts passiert! Sie haben von mir zusätzliche Unterlagen sprich Kontoauszüge bekommen zum nachforschen und zum Beweis!

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any payment receipt or a reference number for the transaction from the casino? If yes, please forward it to nikolas.b@casino.guru

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Nick

The player has informed us that his winnings have been paid out. We are now closing this complaint as resolved.