Scatterhall Casino - Гравець досі не отримав свій виграш

Dear ruxhi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, thank you very much for your answer.

The issue that interferes and interrupts my payment is that the manager August of the SCATTER HALL casino, has left our chat and said that they should not pay my wagger, he has already clarified it to me, in case of any doubt, I have all the evidence of what he has told me .

This is our job, to promote the casinos, I really hope you can help me because I feel very sorry for the use of my time, my channel, my promotion and my community in view of the requirements that the casino requested.

Say hello, Att.: Echaide, Ruth.

Hola, muchas gracias por su respuesta.

El tema que interpone e interrumpe mi paga es que el manager August del casino SCATTER HALL, ha abandonado nuestro chat y dijo que no pagaran mi wagger, ya me lo ha aclarado, ante cualquier duda, tengo todas las pruebas de lo que me ha dicho.

Este es nuestro trabajo, el de promocionar los casinos, espero realmente que puedan ayudarme porque me siento muy apenada por el uso de mi tiempo, mi canal, mi promocion y mi comunidad ante los requisitos que pidio el casino.

Saluda, Atte.: Echaide, Rut.

Thank you for your reply, ruxhi. Do I understand correctly that the casino keeps rejecting your withdrawal requests?

Hello, good morning, yes. Exactly, the manager has left the group, none of my depositors have been able to withdraw either, they must accept the withdrawal. Also, from my account, they deleted $350 that I had to withdraw, I only have $500 pending from what is wagger, which totals $850 that I have to collect.

Hola buenos días, si. Exactamente, eo gerente se ha ido del grupo, ninguno de mis depoaitantes tampoco ha podido retirar, ellos deben aceptar el retiro. Además, de mi cuenta, borraron $350 que tenía para retirar, solo tengo $500 pendientes de lo que es wagger, lo cual el total es $850 que tengo para cobrar.

Dear ruxhi,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Scatterhall Casino.

Since this casino operates with an unverifiable Curacao license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.