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I still have 500 euros in my account which has been blocked. I cannot explain this. I have been waiting for news by email or something similar for a month now. I just don't get a reply. I only get comfort in the chat. I am attaching a photo of the cancelled payment (the last message from them).

Ich habe 500 Euro noch auf meinem Konto welches gesperrt wurde. Dies ist mir unerklärlich. Ich warte nun seit einem Monat auf neuigkeiten per Mail oder dergleichen. Ich kriege einfach keine Antwort. Im Chat werde ich nur getröstet. Im Anhang zeige ich Ihnen ein Foto mit der abgebrochenen Auszahlung.( die letzte Nachricht von denen)

Dear Justin08047,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I only concentrated on sports betting. The verification was all done and then the withdrawal was suddenly rejected and the account closed. I had deposited 200 euros and then had 500 euros in credit. A sum also came from the 100% sports bonus, but everything had been implemented

Konzentriert habe ich mich nur auf Sportwetten. Die Verifizierung alles war fertig und die Auszahlung wurde dann plötzlich abgelehnt und das Konto geschlossen. Ich hatte 200 Euro eingezahlt und habe 500 Euro Guthaben dann gehabt. Eine Summe kam auch aus dem 100% sportbonus, allerdings war alles umgesetzt

Thank you for your reply, Justin08047. Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity related to your game play that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.