Red Dog Casino - Вилучення гравця затримано.

I cleared the withdrawal conditions of the no deposit bonus, deposited about $ 40 from Bitcoin, and bet properly, but I can't withdraw. I have sent all the KYC documents.

Even if you inquire while saying that we will reply within 3 business days, we will only respond easily and there is no progress. How pretty is it? Registered from CASINO GURU.

入金不要ボーナスの出金条件をクリアして、ビットコインから約40ドル入金して、ちゃんと賭けたのですが、出金させて貰えません。ＫＹＣ書類は全て送ってます。

3営業日以内に返事すると言いながら問い合わせてものらりくらり対応されるだけで進展がありません。どうにかなりませんか？CASINO GURUから登録しています。

Dear Masato,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you received any confirmation from the casino regarding successful KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, I would like to point out, that during the holiday season checking documents, processing withdrawals, and responding to player’s messages may take more time than usual.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply.

We have sent all the KYC documents to the casino side, but we have not received any progressed reply from the casino side even if we inquire from here. KYC will certify the documents within 3 business days of receiving them. I was told, but I haven't received a reply after many days, and I'm at a loss as to what's going on. Regarding KYC, I don't know what's going on because I don't get any reply when I inquire.

It's too terrible that you can't withdraw money even though you've been urged to make a deposit.

返信ありがとうございます。

カジノ側へはＫＹＣの書類等全て送っておりますが、カジノ側からはこちらから問い合わせても何の進展した返事は貰っておりません。書類を受け付けてから3営業日以内にＫＹＣは認証します。と言われましたが、何日たっても返事を貰えず、どうなってるのか困ってます。KYCに関しては問い合わせても何の返事も無いからどうなってるのか解りません。

入金を催促してきたから入金までしたのに、それで出金させてもらえないのは酷すぎます。

Would you be so kind and specify, when exactly did you send your documents, please?

December 20, 2020 22:07

E-mail with withdrawal request documents attached

December 21, 2020 0:52

Email with driver's license and address certificate

December 24, 2020 17:45

Again, attach the withdrawal request documents and email

January 4, 2021 17:23

E-mail with passport and address certificate attached just in case

I haven't received any reply until today.

I also deposit with Bitcoin, so

I want you to withdraw money as soon as possible.

2020年12月20日22時07分

出金依頼の書類を添付してメール

2020年12月21日0時52分

免許証と住所証明書を添付してメール

2020年12月24日17時45分

再度、出金依頼の書類を添付しメール

2021年1月４日17時23分

念の為にパスポートと住所証明書を添付しメール

今日まで何の返信もありません。

ビットコインで入金もしてるので、

早く出金させて欲しいです。

Masato, you've submitted your documents during the holiday season, and it might have had an influence on this situation.

I would recommend giving the casino a few more days (let's say 7) to review your documents. We will keep this complaint open, please let us know if there is anything new in the meantime. If there is no development, we will intervene.

I make inquiries every day for two weeks, but I haven't received any reply!

I keep being told that the support for inquiries is within 3 business hours, and I have not received any reply directly from the casino side. First of all, I have never contacted you. I have never received it.

2週間毎日の様に問い合わせてますが、一切返事が無いんですよ！

問い合わせのサポートには3営業以内って言われ続けて、直接カジノ側からは何の返信も貰ってません。まず、連絡に関しては一度もです。1度も貰った事無いです。

Excuse me. I have made inquiries many times, but no progress has been made. I think I will get a reply tomorrow. There isn't even one email in reality. Can you do something about it?

すいません。何回も問合せしてるんですが、何の進展もありません。明日には返事があると思います。と言われるだけで、実際にはメールの１つもありません。どうにかしてもらえませんか？

Dear Gold777a,

Has there been any news, please? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Excuse me. No matter how many times I inquire, the conversation does not proceed. Can you intervene?

すいません。何回問い合わせても話しが先に進みません。介入してもらえませんか？

Thank you very much gold777a for your cooperation so far. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Red Dog Casino to join us and help us resolve the player's issue.

Hello Masato,

Thank you for your feedback.

I'm afraid we have a common problem when the emails coming with Japanese IP get into a spam folder.

It rarely happens, but it always happens in a wrong time. The respective department has been already contacted in this regards and all provided info was restored. The casino representatives bring their deepest apologies for the delay that took place here and have already confirmed all provided documentation being approved.

Regards,

Red Dog Casino Team

It's weird to say that I didn't notice because I had been asking and inquiring in live chat many times. I think I was obviously deliberately ignoring it. He paid for it as soon as he intervened. I don't know if the support is bad or the casino is bad, but I think it makes a fool of the customer.

何度もライブチャットで質問したり問い合わせしていたので、気が付かなかったと言うのは変です。明らかに故意に無視していたと思います。介入して貰ったら直ぐに払ってくれました。サポートが悪いのかカジノが悪いのか解りませんが、お客を馬鹿にしてると思います。

Hopefuly, now as the casino know about the issue it will be resolved fast and you will receive your full winnings. Please let us know if there will be any update regarding your verification or the withdrawal request.

It has been deposited. Thank you very much!

入金されました。ありがとうございました！

Dear Masato,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru