Dear jonorait,

Thank you for taking the time to share your feedback regarding your experience at Wild Tokyo Casino. We genuinely value your input and are truly sorry to hear about the challenges you encountered during the verification process.

We completely understand the importance of a smooth and efficient withdrawal experience, particularly after achieving a win. The KYC (Know Your Customer) verification process is a standard requirement. This procedure is crucial for ensuring the safety and security of both our players and the platform by verifying account ownership and preventing unauthorized access or fraudulent activity.
While we strive to make this process as quick and straightforward as possible, we acknowledge that there is room for improvement.

To clarify, once all required documents are submitted and approved, withdrawals are processed promptly, and players are notified via email regarding the status of their requests. If there are any delays, our support team is always available to provide updates and assistance.

We sincerely apologize for any frustration caused and appreciate your patience and understanding. Should you have any outstanding concerns or questions related to verification or financial processes, please do not hesitate to contact us directly via Live Chat or email. Our team is available 24/7 to assist you.

Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Kind regards,
Wild Tokyo Casino Representative.