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I've been waiting for my payment for almost 4 weeks .. and my e-mail is not answered by pocketplay

Ich warte schon fast 4 Wochen meine Auszahlung.. und mein e mail antwortet keiner von pocketplay

Dear Ergin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Which payment method you have opted for? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Ergin, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you 385 euros I've been waiting for almost 1 month ..

Danke 385 Euro warte ich schon fast 1 Monat ..

Hello Ergin!

I will take care of your complaint from now on. I would like to ask representatives of

Pocket Casino to comment if there has been any development with this withdrawal issue.

Still waiting, they should report to me today when I get it, but nobody just writes cheek

Warte immer noch die sollten heute mir melden wann ich es kriege aber keiner schreibt einfach frechheit

We would like to ask Pocket Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Sorry for the late reply. Awesome news, Ergin! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.