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Because the money was still available to play with, even though it was in the process of being "cashed out," I lost all of my money. This was only because it was so easily accessible to access and play with. No confirmation was required to continue playing with it even though it was in the process of being paid out.

På grund av att pengarna fortfarande var åtkomliga att spela med, även fast det var under en process av att "casha ut" så förlorade jag alla mina pengar. Detta skedde endast på grund av att de var så lätt tillgängliga att nå och spela med. Ingen konfirmation krävdes för att fortsätta att spela med dem fast de var under en process av att bli betalda.

Dear SeSir,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I’d like to clarify a few details to better understand your situation.

• Could you confirm whether your entire balance was lost through gameplay, leaving no remaining funds in your account?
• Additionally, have you successfully withdrawn funds from this casino before?

I completely understand your frustration regarding how the balance was displayed and the ease of access to the funds while the withdrawal was still pending. While some casinos may implement additional safeguards—such as automatically locking pending withdrawals—this is not a standard requirement across all platforms. Unfortunately, the absence of such a feature does not constitute a violation of the casino’s terms and conditions or regulatory obligations.

Best regards

Veronika

Dear SeSir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.