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After trying to withdraw 200e for a week, every withdrawal request is canceled and the answer from customer service is that we have problems with payment services, then they say try a different withdrawal method. Tried everything and nothing works. Customer service incredibly slow

Viikon ajan yrittänyt nostaa 200e, jokainen kotiutuspyyntö perutaan ja asiakaspalvelusta vastaus on, että meillä on ongelmia maksupalveluiden kanssa, sitten sanotaan että kokeile eri nosto tapaa. Kaikki kokeiltu ja mikään ei toimi. Asiakaspalvelu uskomattoman hidasta

Dear Zebt,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear Zebt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.