NextBet Casino - Гравець вважає, що виникла затримка із виведенням коштів

Hi i have opened an account with nextbet in less than a month ago and am a fully KYC verified account holder.

On dated 5 Feb 2025 i have made a withdraw from nextbet 99000 INR and 1500 via UPI

Nextbet Transaction I'd: 948623(99000 INR)

Nextbet Transaction id: 948611(1500 INR)

Until now 15/02/2025 i have not yet received my withdrawal into my bank account.I have made numerous flow ups daily with my bank statement until date to the nextbet support and they keep on saying they were checking and checking and no further development.(My last contact was made on 15th feb were i have received the same old response)

So i hereby request you the casino guru to intervene on this issue and help me to process the withdraw request.

Note:

I have not used any bonus.I have deposited and played only with real money.

Apart from this two withdrawals on subsequent days i have made few more withdrawals which i have received into my bank account and no issue in it.The only issue is with this two withdrawals.

Dear kpmerd,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

As on date 19/02/2025 I have not received the funds yet.And i have already mentioned that my account were fully verified and active.

I have issue only with this two withdrawal.

So i hereby request the casino guru team to coordinate with the nextbet support team and do the needful.

Dear kpmerd,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear nick in my previous message itself i have mentioned you that as on dated 19/02/2025 i have NOT YET received the two withdrawal amount.

And by 19/02/2025 when i contacted the nextbet support they just keep saying old message as they were checking and checking.So i hereby request you casino guru team to coordinate with the nextbet support team and do the needful.

Its very unfortunate that 16 days lapsed and still my withdrawal not yet received until now(21/02/2025)

16 days were not enough to trace two payments?Are we in the stone age?Are the nextbet payment providers living on Mars so that there is a delay in communication?

very pathetic and not going to use the site anymore.

Thank you kpmerd for all the information provided. I will now forward your complaint to my colleague Matej (matej.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks you for your reply nick.As on date 22/02/2025 i have not received any funds into my bank account and the case remains standstill.nextbet support keeps on saying the same old message which is an endless checking.

The website nextbet.com is the sister website of dafabet.net.

Hopefully you guys help in receiving my withdrawal.

Hello kpmerd, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payouts. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of NextBet Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal requests are being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence. In case of sensitive information, you can send it to me directly at matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

In website I made a withdrawal using the hello upi withdrawal option.

And From feb5 they were using the same hello upi for deposit option as well for withdrawal even until today 24/02/2025.

So Then what is there to make a follow up when you use the same payment gateway?Can't they trace the status of my two withdrawals in the last 19 days?

In order to prove myself that I have not received the withdrawal, I have enclosed my bank statement from Feb 5 to now 24/02/2025.

If you claim withdrawal was processed successfully then give me proof for it such as a payment proof screenshot with UTR number etc. 

matej.l@casino.guru i have CC you my email that i have sent to the nextbet support today(24/02/2025)

Hi kpmerd, I can confirm I have received the e-mail, however it contains no attachements or screenshots.

Dear Matej i have resend the email my bank statement to your email.So Kindly check it.

The most wired thing is nextbet uses the same payment provider hello pay UPI for both deposit and withdrawal.

And when you were using the same hello upi for deposit option as well for withdrawal even until today 24/02/2025.

Then what is there to make a follow up when you use the same payment gateway?Can't they trace the status of my two withdrawals in the last 19 days?

For me it looks that only the top brass only dealing with this all deposit and withdraw issues and he or she fails to go through it properly.

And the lower end customer support person they keep copy paste the same old email like checking and checking with difference customer care executive names and nothing happens.

Hopefully i get my money?Only god knows it...

Thank you for the fix, I have attached the statement as evidence.

In the ideal case, casino would provide us with a transaction details that you can then check with your bank or the paymnt method provider, who then can identify where the money went. Sometimes a typo or a missclick can send the money on a completely diferent account, seen t happen before. Let's see if the casino decides to step in and shed some light onto this situation.

I have not received my withdrawal yet dispite giving all proofs.. people should be be very careful with money leacers like this website.No one will take 22 days and counting to trace two payments.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I have e-mailed the support team, but the only reply I ever got was asking for providing my cuasomer ID and e-mail - which I do not have since I am not a customer. When talking to the live chat agent, he also refused to forward my complaint to the relevant department, because I am not their customer. It was very clear the casino has no intention of communicating with me.

Dear kpmerd, I'm afraid there is not much that can be achieved without cooperation from their side. The casino is currently being evaluated for a licence by Gaming Control Board of Curaçao, but unfortunately this regulatory body does not deal with player's complaints against casinos. However, according to their article about Online Gambling, sending a complaint against a casino can help swinging their opinion in the future. If you wish to follow this through, you can submit an official complaint against NextBet Casino through this online contact form.

Due to the reasons above, I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the safety rating caused by unresolved complaints like this could help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint and you will be notified by e-mail.

I can only recommend you choose casinos by their reviews and ratings in the future, to avoid situations like this. I am sorry I could not be of more help on this occasion.

Best regards,

Matej