Mr Sloty Casino - Обліковий запис гравця заблоковано, а виграш конфісковано.

Hello.

I paid 250 euro to the mrsloty casino - I got a 400% bonus

I played at rates from 1 euro to 5 euro

the system blocked the possibility of playing at a higher stake during the bonus games.

during the game I changed the rates from 1-5 euro.

on the game "ofra died" I received a book draw during this game I received 2 x 4 x guys - my amount was more than 8000 euro.

by playing on after many hours, I have completed the required bonus spins.

I decided to withdraw EUR 5,000 - I applied for a payment

I received an e-mail confirming the withdrawal request. 2021-02-25 00:28:35

I continued to play for the remaining money from 1 to 10 euros, I changed the spin rates.

on the next day my account was still active - I continued to play for 1 day - in the end I lost the remaining money.

2021-03-01 21:52:10 I received another message:

quotation"

Hello,

I hope my email finds you well.

My name is Aleksandar and I am contacting you in regards to your Mrsloty account.

As per our terms and conditions to which you agreed upon while registering your account, all activity is manually verified and the gameplay is checked as well.

Unfortunately on checking your gameplay, we noticed that you broke a couple of rules while completing the wagering requirements for the bonus you received on your deposit. An irregular betting pattern has been identified, which led our security team to consider your gaming behavior as suspicious.

Due to these violations or our Terms and Conditions, your winnings have been confiscated, and your initial deposit is refunded to you. Moreover, your account is now permanently locked.

Please note that it can take between 2 to 45 days for the funds to be credited back to your card, but usually should appear already within 4-7 days.

I wish you a great day and the best of luck!

Kind regards,

Aleksandar

Mrsloty "

end of quote

Please help Robert

Dear didobmw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if you had any other game sessions previously and withdrew any winnings? Is there any chance that you’ve saved your game history before your account got blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Welcome.

it was my first visit to this casino. I was playing for about 3 days

it was my first deposit.

it was my first attempt at withdrawing money.

in total I won almost 10,000 euros but had to finish my bonus spins.

I have completed all the bonus spins and much more.

the casino is accusing me (irregular betting pattern)

yes i didn't play for 1 euro or 5 all the time

I used different values sometimes 1 other times 2 still other times 5 euro

but it is normal.

nowhere does it say that you only need to use 1 face value (example 2 or 5 euro) worldwide, it is normal for a player to change his stake whenever he wishes.

I will add that in the mrsloty system, the limitation to the maximum stake of 5 euros is enabled during bonus spins, you can not more.

Regards Robert

Thank you very much, Robert, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Mr Slotty Casino to join us and help us resolve the player's issue.

today they returned the original deposit of 250 euros to my account :(

hello, is there any chance for any help?

greetings

Unfortunately we haven't receive any respond from the casino yet. We will be still trying to contact them. However if we won't be able to get any answer from them we will be forced to close the complaint as unresolved which could negatively affect the casino's rating.

they don't write back to anyone

all messages are ignored

Dear didobmw,

As the casino haven't respond to us within the given time, we will be now forced to close the complaint as unresolved, which could negatively affect the casino's rating. I'm really sorry we could not help you more but as the casino is non responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru