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This Casino is completely deceptive towards its customers. They constantly send out emails and SMS messages claiming that they have doubled the winnings on PGSoft games. Are they implying that the games can be manipulated? But, the games simply do not pay anything at all. I have tried it before and it didn't work out. Today, I received more emails with this promotion and decided to try again. However, the slots from PGSoft just eat up the money and pay nothing in return. The customer service representative claimed on chat that this depends on your luck, and that you can possibly have double the winnings. This is misleading. After all, we have to be lucky to win in any case. Therefore, what they promise is nothing but a lie. I would like PGSoft to comment on this. Are your slots manipulated by the casinos?

Esse Casino só engana seus clientes. Mandam direto e-mails e SMS falando que aumentaram em 2x os ganhos dos jogos da PGSoft.. então quer dizer que os jogos são manipuláveis? Mas simplesmente os jogos não pagam nada.. já tinha testado antes e não deu certo. Hj recebi novamente e-mails com essa promoção e resolvi tentar.. mas é a mesma coisa os slots da PGSoft só comem o dinheiro e não pagam nada. No chat a atendente falou que isso depende da sorte que possivelmente vc pode ter os ganhos 2x mais . Então e enganoso isso. Pq já temos q ter sorte pra ganhar de qualquer maneira. Então isso q eles fazem é pura mentira.. queria q a PGSoft se manifestasse sobre isso. Quer dizer q os seus slots são manipuláveis por conta dos cassinos?

Dear billcreyson,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

I understand that you have to be lucky. Sometimes you win and sometimes you lose. But what Casino does is not about luck. They send an email saying that you will win 2x more in the games... You don't need that because you already have the luck factor to win. The casino doesn't make it easy for you to win more. That's deception. But everything is fine . We live in a country where everything wrong is right thanks to the government of a thief. Hahaha

Eu entendo que tem q ter sorte. As vezes se ganha a as vezes se perde. Mas isso que o Casino faz não tem a ver com sorte. Eles mandam e-mail dizendo q vc vai ganhar 2x mais nos jogos... Não precisa disso pois já se tem o fator sorte para ganhar. O cassino não facilita nada pra vc ganhar mais. Isso e enganação. Mas tudo bem . Vivemos num país onde q tudo errado é certo graças ao governo de um ladrão. Kkk

Thank you for your reply, billcreyson. While I understand your frustration, we aren't able to proceed with cases like this without bulletproof evidence.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.