Metal Casino - Депозит гравця не було додано до балансу його рахунку.

I have deposited 10 dollars at MetalCasino and money has been deducted but it is not reflected on the balance. Please help me trace my funds. Thank you,

Dear Junior_Lemen, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Your email is noted. I note that the money remaims withdraw on my account but is not reflected in one of the games here so I will wait and see how it turns out.

Dear Junior_Lemen, could you please advise if your deposit has been credited to your account?

Dear Junior_Lemen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.