MelBet Casino - Акаунт гравця заблокували.

Hello Vicky,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Melbet Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? Did you also request for a withdrawal? When did your account get blocked?

Please note that it is sometimes common that the casino blocks the player account until the verification process is finished, it is a standard procedure.

Looking forward to your answer.

Regards,

Nick

My account got hold on 12th May 2022. When I withdraw the money to him, the money did not come out and I was asked to send the document. An email id was given to him. I mailed the document to him in that email id. Security@melbet.com Here I sent all the documents.

After that I was asked to wait for some time.And yesterday my account was blocked.I didn't break any rules.

Please sir help me please unblock my account please

Thank you Vicky for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Okey sir please help me

We have all types of proofs available.

Hello! We checked all the information and the account would have been blocked by the security service on the grounds that you had multi-accounts, which is prohibited by the rules of the site. We also checked that the amount of your withdrawals exceeds the amount of your deposits. What does it mean that you withdrew more than your deposit.

Respectfully,

team Melbet

No sir i have only one account and wifi is installed in my house. I, from whom my friend and my friend have created an account, which will be made from the same IP. That's why you feel that I have more accounts.

Secondly you said that I have withdrawn more money than I have deposited.

What is this platform made for?

I am playing game in this for last 2 years and I lost money a lot of money, i have not blocked the account then you did not say that you have such a problem

As soon as I had won money today. You blocked my account. This is wrong, this is unfair.

We request you to activate my account. Let me just withdraw 25% of the amount. I don't want the rest of the money.

I am in big problem. I am at a great loss. If my help is not received, then I will go to the Supreme Court and complain about it.

I have talked to the lawyer. He has said that he will help me.

I request you to give me at least 500000 out of 1900000.

Activate my account, just let me withdraw ₹ 500000. Don't need the rest.

I have mailed you all the documents you asked for from us?I just have all the original documents available. I have saved all the documents

Hello! We carefully checked all the information and the amount of your withdrawals exceeds the amount of your deposits. Also, according to the rules of the site, after checking the documents, the security service has the right to block your account without explaining the reasons if they have any suspicions. For this we cannot help you.

Respectfully,

team Melbet

The withdrawal amount is more than the deposited amount. what does this mean?

Where such rules are noted on your website, give me the link.

I am in big problem please help me sir

There is no reason why I have withdrawn more than my deposited amount.

We had deposited ₹ 100000 in it, that ₹ 100000 you let me withdraw.

Hello! We checked all the information and the account would have been blocked by the security service on the grounds that you had multi-accounts, which is prohibited by the rules of the site. The rule point number 4: deposits and withdrawals

Employees of the company can check the compliance with the full name, date of birth of the client, as well as other data. In the event that differences are found between the actual data and the data provided by the client, MELBet reserves the right to make a refund on all bets of the client and refuse to pay out the winnings of the client until the latter proves the identity and correctness of the entered data.

Respectfully,

team Melbet

Sir I do not have much account. When my friends came to my house, I told them about this app. They have created an account using my wifi.

So due to having only one IP address, you must be feeling that this account is mine but this account is not mine. I request you. Please help me

Now please unlock my account and refund me my deposit amount only.

Which I did once ₹ 10000 and once ₹ 90000 last deposit.

I don't want the winning amount that I put in, just return it.

We have a humble request to you. You help me I am in big problem.

Please check this snapshot last diposit

Sir please help me please withdraw only my Diposit money please sir

The 19 lakh rupees that we have won, we do not want. Let me just return the ₹100000 that I deposited.

Please I request you Sir

None of this is my fault. I only have account in that. Rest of the accounts will be of my brother and family members which have been created from my same wifi.

You are kindly requested to activate my account and just allow me to withdraw the last deposit money back.

Hello Vicky,

I will assist you from now on with the complaint, and I apologize for the late reply.

Thanks, for the clarification to Melbet casino representative.

Melbet casino, could you provide us with proof of the claims the player opened and played with multiple accounts, and that rule 4 about providing correct personal information was breached? Please provide the proof on my email address at tomas@casino.guru

Your cooperation is greatly appreciated.

Can you tell me which document do you need? Do I have all the documents available as proof?

Vicky,

My question is meant for the casino representative. I hope they will provide it soon so we can discuss this further.

Hello! We do not transfer any personal data about players to third parties, this is confidential information and it is not subject to distribution. Thanks for understanding!

Respectfully,

team Melbet

I have permission you can share my data

We believe that or the company is fraud and it is lying that we do not share data.

I am referring to the melbet company itself. I can share data. I myself am giving his permission.

This company is a complete fraud, when I was losing money, then this company did not say anything.

When I won the money, they blocked my account.

And this company lied that I have created too many accounts. I have created only one who and have created an account in my family members. Same IP address because I have Wi-Fi in my house.

We also have youtube channel. Our friend has a youtube channel. At least my subscriptions are above 10 million.

I will make a video with all the proofs about it and I will upload it. I will tell about it on Facebook Instagram Twitter so that never use it by mistake.

Dear team Melbet,

if you have a legitimate reason to suspect the player of opening multiple accounts, please provide us evidence of this at my email address at tomas@casino.guru If there is any legitimate proof you can provide us without transfer of personal data, we would greatly appreciate it.

We believe the casino should judge these cases individually. Suspicion of multiple accounts should not be the sole reason for blocking the player's winnings. Verification of the player's identity should be done. Also, the fact the player withdrew more than they deposited should be irrelevant, when it comes down to withdrawing additional funds from their casino account.

Could you explain what is the basis for the suspicion of multiple accounts? What was the result of the identity verification of the player?

It's been 5 days today. Till now MelBet Company did not reply.

Because this company is fraud and cheats.

Or the company cheats or chatting or the customer does not give it after putting the money. I will tell this thing on all social media sites. I will tell this thing on his computer facebook youtube.

I requested this company a lot. Just asked to get back my deposit amount. I don't want the winning amount.

Hello all,

We would like to ask Melbet Casino to reply to this complaint by providing a more detailed explanation.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

So what should I do, what should I do? You help me sir!

I have a lot of followers on social media site and my friend's youtube channel. I share everything in it so that such fraud company can know.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Vicky,

I am in contact with the casino, however, I don't have any news for you yet. So far the communication with the casino has been difficult. They are reluctant to send us information, and they didn't change their mind about your case. Feel free to let me know about anything new at my email address tomas@casino.guru

Sir I am very upset as much as I have deposited. Give me all that money back. I don't want money while I live.

I have contacted for a long time, they are not getting any reply. You tell me what should I do next?

Vicky,

In case our efforts will not be successful, you have the option to contact the casino's regulator at the email address: certria@gaminglicences.com

If you decide to contact them, your complaint should include:

Your personal information (name, your country of residence) casino name, your login (username) or email in an online casino (with which you had registered the account), then describe what has happened as thoroughly as possible, files (screenshot images or email correspondence) and link to this complaint that proves you have already tried to resolve the problem with the casino.

Please let me know what you decide to do.

I have mailed all the documents, all the details, all the screenshots to them.

certria@gaminglicences.com

I have mailed this email but it has been 4 days today. No update found yet.

Hello Vicky!

Thank you for providing me with updates on the situation so far.

We will now close the complaint as unresolved until there will be any decision provided by the relevant entity. I would like to ask you to keep us updated once there will be any progress in the resolution process. Please contact me via my email address: tomas@casino.guru

Dear vicky0160,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at tomas@casino.guru On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Tomas

Dear vicky0160,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regrettably, we have not received any communication from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.