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Alleged Deceptive Practices by Megapari: A User's Experience

I recently encountered a troubling experience with Megapari, an online betting platform, which prompts me to express my concerns regarding their practices. After attempting to withdraw a substantial amount, approximately $1700, the platform denied my request without providing any explanation. Instead, they requested a 24-hour waiting period.

Furthermore, just yesterday, I made a deposit of $250, yet the funds have not been credited to my account as expected. This raises serious questions about the transparency and reliability of Megapari's operations.

I have documented these incidents with accompanying screenshots, showcasing the denied withdrawal notification and the absence of the deposited funds in my account. The lack of communication and clarity from Megapari regarding these issues is deeply concerning.

I urge others to exercise caution when dealing with Megapari, as my experience suggests potential issues with withdrawal procedures and deposit handling. Such practices undermine trust and confidence in the platform, and I hope this review serves as a warning for others considering their services.

Dear TopClub,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello there, dear TopClub and the CasinoGuru team!

Dear TopClub, we deeply apologize for not meeting your expectations. We understand that this is not the level of quality we strive for. Our team is actively investigating your case and will provide a solution soon. Thank you for your patience.

Not only do they not allow me to withdraw money, but they also retain my deposit. My bank confirms that the money was sent, and I've sent them a screenshot of the payment. However, they are asking for a "PDF file" of the bank statement, which my bank cannot provide.

Dear TopClub,

I understand your frustration, but sometimes payments take a little longer for technical reasons, so you just need to wait a little longer. 

Our support service is staffed by competent managers, and it is true that a PDF file of your bank statement is required for a competent resolution of your deposit problem.  

They work according to the rules, trying to solve all situations and answer all questions as quickly as possible. Please be more respectful to them and do not use profanity.

I have personally contacted our payment department regarding the delay of your deposit. At the moment it has already been approved and credited to your game account.

We have made an enquiry about the withdrawals, as soon as there is information I will get back with a reply.  

Ok, just got money and still rejected to withdraw 🙂

My balance is 12m VND now and they still dont allow me to withdraw money

Dear TopClub,

I received a response from our payment departament. You can now withdraw the money. As far as I can see, you've already made the withdrawal. Could you let me know if you received the funds?

I always rejected to withdraw money until I contact you on this website. So Its solved now but I still leave this review for your casino.

You don't allow players to withdraw winnings after significant wins; in my case, you initially scheduled a 24-hour appointment and then extended it by another 12 hours. Additionally, you make it difficult to deposit money. After a successful transfer, you request the bank statement file in FDF format. The issue was only resolved after I posted on casino.guru; others without English proficiency or knowledge of whom to contact may lose their money.

Dear TopClub,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru