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I've been waiting for 2 weeks for my payment and has not even been processed a cheek !!!!!

Hello I have verified my account and the account was confirmed on January 8th. I pressed the payout on the same day and wrote several times with the Servive it was always called it is being processed now I have been waiting for over a week I do not know any further or I have to make it public.

ich warte schon 2 wochen auf meine auszahlung und ist noch nichtmal bearbeitet worden eine frechheit!!!!!

Hallo ich habe mein konto verifiziert und am 08.01 ist das Konto bestätigt worden. ich habe am seleben Tag Ausbezahlen gedrückt und mehrmals mit dem Servive geschrieben es hat immer gehießen es wird bearbeitet nun warte ich schon über eine Woche ich weiss nicht weiter sonst muss ich es Öffentlich machen.

Dear Kevin,

Thank you for contacting Casino Guru and bringing this issue to our attention. I have merged both your complaints to this one. I’m sorry to hear that your withdrawal has been delayed. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. It may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient. I recommend you wait one more week and let us know if you received your money. If not, we will contact the casino and try to find a solution. 

Best regards,

Peter

Thank you is done

Danke hat sich erledigt 

Hi Kevin,

I'm glad to hear the issue has been solved. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter