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has sent in and got my documents approved and wants 300 € in profit. Have not used bonus. I made a deposit via my master card and want to have my withdrawal via it. And have requested withdrawals twice now but they are denied and they now want me to start other payment methods. But I only have the master card option. How do I?

har skickat in och fått mina dokument godkända och vill ha ut 300€ i vinst. Har inte använt bonus. Jag gjorde insättning via mitt master card och vill ha mitt uttag via det med. Och har begärt uttag 2 gånger nu men dom nekas och dom vill nu att jag starta andra utbetalnings metoder. Men jag har bara master card alternativet. Hur gör jag?

Dear Helena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have been offered any alternative method to place a minimum deposit and withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey!

I asked them today if my account has been verified and got the answer that it was. And they have said that I can make withdrawals via other payment methods but I have no other payment methods other than my master card and zimpler. And zimpler does not use them as a pay option. And I think it's weird that I could deposit money via my master card but now I can not get them out via it.

With kind regards, Helena

Hej!

jag frågade dom idag om mitt konto är verifierat och fick till svar att det var det. Och dom har sagt att jag kan göra uttag via andra utbetalningsmetoder men jag har inga andra utbetalningsmetoder mer än mitt master card och zimpler. Och zimpler använder dom inte som betal alternativ. Och jag tycker det är konstigt att jag kunde sätta in pengar via mitt master card men nu kan jag inte få ut dom via det.

Med vänlig hälsning, Helena

Thank you very much, Helena, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

have Tried to make 5 withdrawals now but all are denied and they constantly want me to open new payout pages. But I have always said that I do not want to open new pages because I want the money in my account and paid out in the same way as I paid.

har Försökt att göra 5 uttag nu men alla nekas och dom vill hela tiden att jag ska öppna nya utbetalnings sidor. Men har sagt alla gånger att jag vill inte öppna nya sidor för jag vill ha pengarna på mitt konto och utbetalt på samma sätt som jag betalade.

Hello Helena!

I will be taking care of your complaint.

I already did some research directly in the casino. I have found this specific rule in their T&Cs:

"8.14.3. according to the terms of MasterCard, we cannot return money to your MasterCard credit card. Therefore, these deposits will be returned with the alternative payment methods;"

I would like to invite LuckyBird Casino into this discussion and ask them to advise on how we can solve this situation.

Hi again Martin! Thank you for your help in my case. I have tried to lose the money as I did not see any other way to be able to pick them out with now it is so that I played and won up all the time and right now have 1157 € at the casino. With kind regards, Helena

Hej igen Martin! Tack för din hjälp i mitt ärende. Jag har försökt spela bort dom pengarna då jag inte såg någon annan väg att kunna plocka ut dom med nu är det så att jag spelat och vunnit upp mig hela tiden och har just nu 1157 € på casinot. Med vänlig hälsning, Helena

Hello Helena,

Although I understand you may find out this situation not positive at all, I would like to kindly ask you to not spend the amount you were trying to withdraw at least until the casino provides us with any statement.

Well I will not spend this money now. Of course I want my money. But wanted to tell you that the profit is higher than the previously stated amount now.

Nä jag kommer inte att spendera dessa pengar nu. Jag vill så klart ha mina pengar. Men ville berätta att vinsten är högre än det förra angivna beloppet nu.

Please, let me congratulate on your latest win. I have updated the disputed amount and I would like to see LuckyBird Casino representatives to join this discussion soon.

We would like to ask LuckyBird Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating

I want to say that this casino is a big scam when they asked me to open an ecopayz account and I did but still do not get the money. Has paid money to be able to open ecopayz. Now they want me to open a perfect money account or token. They have big problems. Have sent in verification and it has been approved with ecopayz but they have a hard time paying out the money. Have contact with them daily several times a day but they do not help me.

Vill säga att detta casino är en stor bluff då dom bad mig att öppna ecopayz konto och jag gjorde det men får fortfarande inte ut pengarna. Har betalat pengar för att kunna öppna ecopayz. Nu vill dom att jag öppnar ett perfect money konto eller jeton. Dom har stora problem. Har skickat in verifiering och den har blivit godkänd med ecopayz men dom har svårt att betala ut pengarna. Har kontakt med dom dagligen flera gånger om dagen men dom hjälper inte mig.

I have to say that I'm really tired of this now and will ask them to delete me from their casino. This has taken my strength.

Måste säga att jag är riktigt trött på detta nu och kommer att be dom radera mig ur sitt casino. Detta har tagit mina krafter.

I have to say that I'm really tired of this now and will ask them to delete me from their casino. This has taken my strength.

Måste säga att jag är riktigt trött på detta nu och kommer att be dom radera mig ur sitt casino. Detta har tagit mina krafter.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.