KheloStar Casino - Затримка зняття коштів

I regularly deposit and take withdrawal from khelostar... Usually every withdrawal is received within a minutes, but this withdrawal which I raised today morning, Khelostar marked as success, but the i haven't recieved any ammount in my Bank account yet.

I have no objection in waiting for couple of days, atleast if Khelostar teams gives me the surety by which date i will receive my withdrawal amount. And if it's showing as successful transaction it means it's successfully done from khelostars end then why the ammount isn't credited in my account yet.

Dear devilskp06,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear devilskp06,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

After placing a complaint on casino guru. I recieved a mail from casino guru (showing name as Nick). They asked me to send the I'd details for which I had issue with. After that they hacked my gaming account and changed registered phone number mail id etc. Now I'm not able to use that account.

Does this platform exist for hacking users ID's in the names of support ?

Dear devilskp06,

We never ask players to share such details. Can you please send a screenshot of the e-mail received? It was definitely not send by us so must have been a scammer.

Regards,

Nick

Right now I don't have the mail of asking for details but the person on the other side asked me send the money on their UPI I'd. Below I am sharing the screenshot.

At first they didn't send the UPI I'd. so I asked them to send the UPI I'd and then they share me the above UPI I'd.

.

Dear devilskp06,

Is there any e-mail communication where this fake representative asked you for your casino details? Did contact the casino regarding this cybercrime?

I informed them about the incident and already sent you the screenshots of the conversation when they asked to send money... Isn't it enough?

CasinoGuru@consultant.com... here is the e-mail from which he mailed me.

All this stuff is happening under your and your websites name and you don't even know about it... how is this possible...

Dear devilskp06,

As it is not us, how are we supposed to know about it? Anybody can create fake e-mail and act like anybody on the internet.

We would require to see the e-mail from the scammers requiring your login data as well (only the e-mail from them not your with your data).

I would like to point out again that we could never request login details or any money from any players.

Regards,

Nick

CasinoGuru@consultant.com

Dear devilskp06,

As stated earlier, it is not us.

Do I understand it correctly than that you have no longer access to your casino account?

Yes

Dear devilskp06,

It appears, unfortunately, that you may have fallen victim to a cybercrime. Since your personal information was disclosed, our ability to assist is limited. We encourage you to reach out to the casino directly to explain the situation regarding the fraudulent email and the scammer.

Please remember that we would never request login details or payment from any player. All official communications from our representatives will come from emails ending in @casino.guru—please disregard and report any messages from different addresses.

As this issue involves cybercrime beyond our scope, we will need to close the complaint.

Best regards,

Nick