HappySpins Casino - Депозит гравця ніколи не був зарахований на його рахунок.

In my case, the amount in dispute is not high enough. That's the icing on the cake when it comes to dispute resolution. I transferred the deposit of 0.025 LTC to the Ltc address generated by the casino from my coinbase account, the minimum deposit is stated as 0.01 Ltc. After 14 hours I neither hear from the support nor see anything on my casino account. It's not about the ridiculously small amount, it's more about simply not being competent enough to run a reputable online casino. Something has to be on the list.

In meinem fall ist der Streitwert nicht hoch genug. Das ist ja das i Tüpfelchen wenn es um Streitschlichtung geht. Ich habe die Einzahlung von 0,025 LTC auf die vom Casino generierte Ltc Adresse transferiert von meinem coinbase Account, die mind. Einzahlung ist mit 0,01 Ltc angegeben. Nach nun 14 Stunden höre ich weder vom Support noch sehe ich etwas auf meinem Casino Konto. Es geht nicht um den lächerlich Kleinen Betrag sondern eher darum das man einfach nicht kompetent genug ist um ein seriöses online Casino zu führen. Sowas muss auf die Liste.

Dear Nikolas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful deposit before?

Have you tried contacting the casino regarding the issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

Looking forward to hearing from you.

Best regards,

Kristina

Hello, I sent you an email about this.

Guten Tag, ich habe ihnen hierzu eine Email geschrieben.

Thank you for your reply and email, Nikolas. Could you please advise if this was your first deposit attempt?

Yes, that was my first deposit attempt.

Ja das war mein erster Einzahlungsversuch.

Thank you very much Nikolas for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Nikolas,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite HappySpins Casino to join the conversation and aid in the resolution of this complaint.

Hello Nikolas,

We have received a response from the casino to say that you would be contacted soon with more information, has there been any development with your issue?

Dear Nikolas,

Could you provide an update regarding your crypto deposit? Has the casino contacted you?

Please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Dear Nikolas,

As we have not heard anything further from you this complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam