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Hello,

I am trying to make a withdrawal with company but they won't communicate. I submit for withdrawal and they cancel it for lacking / wrong data. They say someone from the withdrawl will reach out but they never do. Casino is a bunch of scam artists.

Dear rmills151515,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not made a withdraw from company before.

The company states someone from the deposit team will reach out and they will gather documents. Noone ever reaches out from deposit team and they just cancel my withdrawl with no explanation.

Also with a bonus it was there activation bonus. Yes I also have compl

Thank you very much for your reply, rmills151515. Did the casino specify which data were incorrect or missing? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear rmills151515,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.