Grand Spin Casino - Гравець відчуває труднощі з виведенням свого виграшу.

Good evening, my winning amount is 20300. I'm incredibly happy about this. However, to withdraw the balance, it's necessary to top-up the balance three times, which I did. After that, they asked for a 19% commission fee, that's 4050. I don't have such an amount, and it makes no sense to continue playing because withdrawal is impossible without paying the commission fee. I would've been able to withdraw smaller amounts, thus reducing the commission fee, keep playing and enjoy life. But customer service denied my request for this. I'm at a dead end! What should I do?

Доброї ночі, сумма мого виграшу 20300. я цьому бузмежно рада. Але для виведення балансу потрібно поповнити баланс тричі, що я і зробила. Після чого запросили сплати комісію 19 % це 4050. Такої суми я не маю, і далі грати немає сенсу бо вивід не можливий без сплати комісії. Я би могла виводити меші суми тодіб і комісія була менша, продовжувала грати,і насолоджуваласяб життям. Але служба підтримки мені на це відмовила. Я потрапила в тупік! Як бути?

Dear yliasemenova,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue with Grand Spin Casino. In all honesty, it is highly likely that Grand Spin Casino is a fraudulent establishment. They operate by enticing players to pay a small fee with the promise of withdrawing larger winnings (which most likely every player playing there gets). If you hit some jackpot or win the winnings from free spins/wheel of fortune, most likely this is happening to every player.

It is not uncommon for such casinos to emerge from time to time. It is crucial to understand that players should never be required to pay any fees, VAT, or transaction charges. If any of these fees are necessary, they should be deducted from the winnings.

The best what you can do now is to contact your bank and ask for chargebacks for all the transactions you made.

If this fails then try to contact: https://mychargeback.com/ they have a good experience with situations like yours.

One more time I am sorry to tell you bad news and I hope you will be able to recover your money.

Best regards

Veronika

Dear yliasemenova,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.