Casbit Group NV (Сторінка 5)

Hello.

Our team will start to investigate the matter as soon as you provide all the evidence requested in your complaint.

And therefore try to reply whenever possible, please.

So, do I understand correctly that this was your first withdrawal request, right? How long do you play at this casino, though?

We have information that they are going through some rebranding, and wait to see what is going to change there. Or maybe nothing will change and they will continue as before.

Anyway, please update your complaint, and we'll wait to see how it will unfold.

I had no withdrawals from this site, I made my first deposits of 4000 dollars and lost them, I tried to withdraw 1000 once and was asked for verification, but I continued to make deposits and play on them, at the moment I managed to win with last 1000 deposit - 17000, the VIP manager congratulated me on a successful day and said that it remains only to confirm my identity (bank statement) and I will be able to withdraw them.

I provided the statement, I was told it fits all great, but after KYC double-checked that I have Russian citizenship, they zeroed my account and canceled all winnings. I bet on dota 2 the international and ESL Pro league, these are Tier1 biggest esports tournaments in the world. I bet big and did not break any rules.

I made a deposit from the Bank of Kazakhstan in local currency on registration from the ads that are on HLTV.org, once made a crypto deposit, but it did not reach until now and there were problems with the network (my mistake) I was told that the deposit will be credited within 60 days with withholding 10% commission.

Then I continued to make deposits from my bank account, from which I also sent a statement showing the transactions and that the card belongs to me.

UPD. I live legally in Kazakhstan, pay taxes here, have the same rights as Kazakhstani residents (only I can't vote in elections) This allows me to have a driver's license, a bank account, a tax number, and a residence . But the site does not take this into account, and applies the rule Russian means you can't, I have never had this in 8 years of betting around the world, after confirming that you do not live in Russia - always all confirmed verification.

Thank you for your post.

We now have to wait to see what our complaint team will be able to achieve by contacting the casino. They have to be willing to communicate first with us, so there can be a movement seen regarding your complaint.

So, let's keep the fingers crossed and wait to see how it all unfolds. 🤞

Hello, I received an update from Jungliwin where they informed me that they are willing to go out of their way to meet me and refund all my deposits instead of the last one.

I am definitely happy about this, but now I don't understand if I can seek a refund of all funds (17000 USD) Or should I be happy that they will at least refund the deposits.

I'm afraid that the bookmaker will change his mind about returning anything to me, as they will only process the refund for 14 days and it's unclear how long it will take for the transfer.

I hope for your advice in this matter, as the amount of the deposit and the amount of winnings is very significant and I am afraid to lose everything

UPD. Got another update that the refund on the card will be 3-4 weeks (I don't understand where that kind of time comes from)

And crypto deposit refund will be 60 days.

This is despite the fact that my 12,000 net winnings were essentially stolen from me and now my own money is offered to be returned in a month's time

UPD 2.

I tried to politely clarify with the VIP manager why the term increased from up to 14 days to 21 to 28 days, to which I was informed that I am already doing me a big favor returning the funds and no one will communicate with me anymore, and messages in online chats will be ignored.

I understand the site does not want to give me anything at all, I did not break any rules, and they first blocked me taking 17 000, after "did a favor" returning deposits, but will return in a month and will no longer talk to me.

UPD 3. I posted an additional message in this forum thread, but it disappeared and I got a message saying it was waiting for confirmation and verification. I hope it has reached you and you can add another update from my side regarding this site belonging to this company and its policy towards its users

Jungliwin's site rules state that they do not handle anything, all payments/issues/disputes are handled by casbit group n.v. administration.

I was also told by VIP manager that all requests go to a special department of another company.

This holding company has several casinos presented on your site and I assume that they operate in exactly the same way through casbit group n.v. as the site, which unfairly took away my $12,000 winnings and did me a favor by returning my lost deposits, provided that I did not violate any rules and did not commit any prohibited actions.

I have been betting for more than 8 years and this is the first time I have been confronted with confiscation of balance and attitude, in which I am directly told that in online chat will officially ignore now any of my message, while I always talk culturally and correctly never insulting or swearing at anyone, I have a saved dialog and I have already sent it, I can send it again there you can see that I did nothing to get such an attitude towards myself.

I don't understand how in 2024 it is possible to treat a user who never wins at a distance (it can be seen on my bank statement) So I could calmly continue the game and lose everything back, but the site just got scared that I made deposits of 5000 and suddenly came out at +12000 and a total balance of 17000 and decided to confiscate, is this practice remains and every site of this company does this? How can they have the trust level of Stake or Roobet? These companies have never confiscated funds and they withdrawal occurs in 5-10 minutes, not 21-28 days or 60 days on crypto, given that in the morning I was told that operations will be up to 14 days, and then changed their decision to 21-28 days, then it turns out in 3 weeks they can also say that at all foreseen me to return something.

I don't understand, is for a large holding company that operates more than 5+ online casinos my amount of 17000 with deposits of 5000 is such a big situation of financial loss requiring blocking and confiscation?

Jungliwin's site rules state that they do not handle anything, all payments/issues/disputes are handled by casbit group n.v. administration.

I was also told by VIP manager that all requests go to a special department of another company.

This holding company has several casinos presented on your site and I assume that they operate in exactly the same way through casbit group n.v. as the site, which unfairly took away my $12,000 winnings and did me a favor by returning my lost deposits, provided that I did not violate any rules and did not commit any prohibited actions.

I have been betting for more than 8 years and this is the first time I have been confronted with confiscation of balance and attitude, in which I am directly told that in online chat will officially ignore now any of my message, while I always talk culturally and correctly never insulting or swearing at anyone, I have a saved dialog and I have already sent it, I can send it again there you can see that I did nothing to get such an attitude towards myself.

All companies and licenses go by the name Mykhailo Yemets

Similarly, the company responsible for financial operations is registered in Estonia.

https://ariregister.rik.ee/eng/company/16310234/Retrust-O%C3%9C

Here is the link, its owner is the same Mykhailo Yemets, who is listed in the company documents. 

Casbit Group N.V.

They have many casinos and they are also presented on your site. I honestly lost hope of getting my winnings or money back, I couldn't even believe that this could happen through a company with so many casinos and bought advertising.

They even organize a special evening party for affiliate professionals through LALASTARS, also owned by Mykhailo Yemets and Casbit Group N.V..

To increase traffic acquisition, but can a company that doesn't pay out and confiscates players' fair winnings even have the same trust status as Stake or Roobet? It seems to me that ordinary users should be warned that even if they win, they won't get their winnings back 

I am really sorry you have to get through all this and I completely understand your frustration.

I am not able to answer all of your questions, and we really need to wait for our specialists in the complaint team to see what can be done here and how this case of yours can be resolved in the best possible way. It is quite unique, as I could call it. I just hope that the casino will really cooperate with our team and be willing to come forward to helping you out.

You really need to be patient, though, because this is not an easy task for our team to solve right away.

I would suggest you wait for your complaint resolver to get in touch with the casino and see what would be the best for you to do and how the casino should act in this situation.

I hope that soon there will be some movement in your case, and we'll watch closely how all this will unfold.