MaChance не надсилає гроші

Hi, I tell you about my situation with this casino, a month or more ago I deposited with Skrill and I earned enough to request a withdrawal, it is until today that they do not send me the money and when I write to them they only tell me that They will keep updated by mail, I repeat, they have been like this for more than a month.

Buenas, les comento mi situacion con este casino, hace un mes o algo más yo deposite con Skrill y gané lo suficiente para pedir un retiro, es hasta el día de hoy que no me mandan el dinero y cuando les escribo solo me dicen que me mantendran actualizado por mail, repito, hace m´ás de un mes que vienen así.

Hello TimTym, hope you are not talking about any major juicy win. More than a month you say? It seems like they really don't want to pay you. Any chance you could use a different payment method maybe?

Unfortunately I cannot use another payment method, since the money was withdrawn from my balance but never sent.

Lamentablemente no puedo usar otro metodo de pago, ya que el dinero fue retirado de mi balance pero nunca enviado.

Since you've been waiting for a month and you don't even see the money in your balance, I guess it's the right time to submit a complaint here: https://casino.guru/complaints

Let's hope you'll get your winnings at the end of the day.

Good, I need advice since I told you about 15 days ago in the MaChance ice online casino, I deposited 100e to play, I did not win much, but I did not like it. And I wanted to leave with the winnings that I opted for in the game. The thing that asked me for certain documents to make the withdrawal, I send them and until today if it is not one, it is another, and they say that it is not valid. kiding you

total the last thing they ask me for a bank statement to cosume the withdrawal boy I ask my bank to send it and surprises that it is not worth having asked me for it.

definitely that I still haven't been paid my 300 e won 2 weeks ago

gang of scoundrels who are. I told them that I need money because of a family illness issue. And they laugh at me

HELP XF WHAT STEPS TO TAKE thanks and regards

buenas necesito consejo ya que os comento entre hace unos 15 dias en el casiono online MaChance ice deposito de 100e para jugar no gane mucho pero no acababa de agradar .y quise salir con las ganancias que optube en el juego . la cosa ke me pidieros ciertos documentos para hacer la retirada los mando y asta el dia de hoy si no es uno es otro k dicen k no valido . tomadura de pelo

total lo ultimo me piden un estracto bancario para cossumar la retirada boy a mi banco lo pido lo mando y sorpres que no vale habiendomelo pedido ello .

definitiva que sigo sin que me abonen mis 300 e ganados hace ya 2 semanas

pandilla de sinverguenzas que son .comentadoles kue me urje el dinero x un tema enfermedad de familiar .y se rien de mi

AYUDA XF QUE PASOS E DE DAR gracias y saludos

Hello,

this account verification can be a very challenging process and in order to get your winnings, you simply have to pass it. The whole point is that the casino must be 100% sure it's has been you who deposited the initial money, that you provide correct and truthful information during the registration and that it's you who played and won.

Please go through all emails associated with the account verification and check whether you sent all required documents in the proper format (.pdf preferably, no screenshots, and so on) if it's available check your account whether there is some list of approved documents, so you can be sure that you did not accidentally confused let's say electricity bill with the bank statement. It's also important to understand what the casino needs and what are specifics, if you are not sure keep asking the staff. If you overwhelm them with documents that are not necessary or have been already submitted, you're just wasting time.

So just try to get a better understanding of what is missing at the moment. In which language do you communicate with the casino? It can happen that you may be mistaken about some request because the casino staff finds it difficult to explain in a foreign language.

Anyway, if you get completely lost, we will try to help you via complaint.

But I'd like to ask you kindly to go through the documents again to make sure that everything is correct at your end.