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Hello everyone, my legs are shaking, I have won a big prize in this casino and when it comes to withdrawing the money they ask me for a photo of my ID, a domiciled bank receipt card, I send everything and they keep asking me for the same documentation, they pull back I withdraw the money by putting it in the wallet, please help if someone knows how to solve this, it is an amount of 23 thousand euros, it is a lot of money to be scammed

Hola a todos , estoy que me tiemblan las piernas , he ganado un premio grande en este casino y a la hora de sacar el dinero me piden foto de DNI , de targeta recibo bancario domiciliado , envío todo y siguen pidiéndome la misma documentación , tiran para atrás los retiro de dinero poniéndolos en el monedero , por favor ayuda si alguien sabe como solucionar esto se trata de una cantidad de 23 mil euros es mucho dinero para que me estafen

Can someone help me please

Alguien puede ayudarme por favor

Hello,

my congratulations! It's a lot of money you won! 👏👏👍

Sadly,I do not understand what seems to be the issue now. Just provide all the documents and photos you were asking for, it's necessary for the verification - unless you're fully verified, you won't get the money.

Is there any document you find hard to provide?

They ask me for account movements for the last 3 months and to show where I get my income from, I have no problem sending it but they want it on the profile and it does not admit such a large size

Me piden movimientos de cuentas últimos 3 meses y demostrar de dónde saco mis ingresos , no tengo problemas en enviarlo pero lo quieren en el perfil y no admite un tamaño tan grande

Hello, this seems to be a normal verification procedure by some casinos. Do I understand well, that you have a problem to upload the documents due to a big size? If yes, then try to resize it to a more suitable size or try to contact the customer support or live chat regarding your difficulties. Let us know please when you get it resolved or in case you struggle.

Hello Magda, today 20bet asked me for my account movements for the last 3 months and payroll and proof of where my income comes from, everything is uploaded to 20bet, so far they have not asked me for anything else, but there is documentation. It's pending, thanks for helping me,

Hola Magda , hoy 20 bet me a pedido los movimientos de mi cuenta de los últimos 3 meses y nóminas y comprobantes de dónde provienen mis ingresos , todo está subido a 20bet , de momento no me han pedido nada más , pero está documentación. Esta como pendiente , gracias por ayudarme ,

Hello,

I'd say that as long as those documents have not been rejected, you are on a good path! It all sounds quite normal to me. Now the casino will most likely need some time to go through it, so try to stay calm. Let us know how is the verification going, please.

Hello, some documents were rejected but later they were admitted and now I have some pending acceptance by the page Just the documents that they asked me for yesterday and some others, thank you very much

Hola , algunos documento me los rechazaron pero luego los admitieron y ahora tengo alguno pendiente de aceptación por la página Justo los documentos que me pidieron ayer y algún otro ,muchas gracias

Hi there.

That's great! I hope you won't need any further help but would be nice to know that you actually get the winnings, so please, come back and update us the moment all documents are approved. 👍😉

Hello, I have uploaded 32 documents that have been requested, 9 have been accepted, 6 have been rejected and the rest have been pending for some time.

Hola he subido 32 documentos que me han pedido 9 me los han aceptado 6 y me los han rechazado y el resto lleva tiempo como pendiente

Hello,

I guess it's probably too much, so the casino staff must go through that all and it certainly requires some time.

Sometimes it can take even a few weeks, so I think that you should wait let's say till Friday, if nothing changes by then, I would ask the casino what is wrong.

What do you think?

Ok, it seems fine to me, right now the casino responds and I send the same documentation again, they tell me that I have accepted their terms and conditions and they tell me that all my data is stored in a link that they indicate below which I click and click mistake, everything looks very bad

Vale me parece bien , Justo ahora responde el casino y vuelvo a enviar la misma documentación , me dicen que yo he aceptado sus términos y condiciones y me dicen que todos mis datos están guardados en un link que me indican más abajo el cual pincho y da error ,todo pinta muy mal

Hello, good news, they have not validated my account but they have deposited the first 4k I have looked carefully and the Max is 4k per day, see if they make another deposit tomorrow, 😁, thank you very much everyone and I will inform you

Hola , buenas noticias , no me han validado la cuenta pero me han ingresado los primeros 4k he mirado bien y el Max es de 4k por día , haber si mañana me hacen otro ingreso , 😁, muchas gracias a todos y hos voy informando

Hello, first of all I would like to thank the casino guru team, they have not verified my 20bet account but they have credited me 4k, my account is excellent news, I tried to get 4k more today and they tell me that it has daily, weekly and monthly limits, I'll leave the message here from page 20 bet :

Your withdrawal request has been cancelled.

Reasons for refusal: "Would like to inform you, that we have checked and found out that your withdrawal limits at the moment are exceeded. As per our terms and conditions, the maximum withdrawal amount processed to a player is 4,000 €/$/ CAD daily, 10,000 €/$/CAD weekly, and 40,000 €/$/CAD monthly.We are operating within the Terms & Conditions which you may find here -

Hola , primero dar mil gracias al equipo de casino gurú , no han verificado mi cuenta 20bet pero me han abonado 4 k a mi cuenta es una excelente noticia , he intentado sacar 4k más hoy y me dicen que tiene límites diarios , semanales y mensuales dejo el mensaje aqui de la página 20 bet :

Se ha cancelado tu solicitud de retirada de fondos.

Motivos de la negativa: "Would like to inform you, that we have checked and found out that your withdrawal limits at the moment are exceeded. As per our terms and conditions, the maximum withdrawal amount processed to a player is 4,000 €/$/CAD daily, 10,000 €/$/CAD weekly, and 40,000 €/$/CAD monthly. We are operating within the Terms & Conditions which you may find here -

Hello there!

As long as you get all your winnings, I say that all is good🙂. Sadly those limits are a pretty common thing.

Thank you for the good news, inform us regularly about how your withdrawals are going! 😉

What are you going to do with all the money? Any child's dream you used to have that will come true maybe?

Hello, thank you very much for answering, yes, we hope that they will pay little by little. I would like to go to Japan, I really like video games, although in reality I spent a lot of money to get the prize, one question: if they allowed me to get 4,000 yesterday, when will they allow me another 4,000 if they say that it is 4k per day, 10 k per week and 40 what a month?

Very grateful for all a hug from the heart

Hola ,, muchas gracias por responder , si , esperemos que vayan abonando poco apoco. Me gustaría ir Japón me gusta mucho los videojuegos ,aunque en realidad gaste bastante dinero para obtener el premio ,una pregunta: si me permitieron ayer sacar 4000 , cuando me permitirán otros 4000 si dicen que son 4k por dia , 10 k a las semana y 40 k al mes ?

Muy agradecido por todo un abrazo de corazón

Hi there and a hug to you too!

That's an interesting plan! 👍👏👏🙌 I'd love to travel to Japan myself!😊

I would ask the casino about the schedule.

In general if you can get max 10k per week, you won't get 4k daily, I'd say. 🤔 Onother thing is, how the week is counted - a callendar one?

I want to withdraw

Yo quiero retirar

What stops you from doing that?