Royspins Casino - загальне обговорення (Сторінка 4)

That's the way all casino should be.

This Casino Guru promotes gambling, doesn't care about the player

Este Casino Guru promove o jogo, não quer saber do jogador

Hi, I'm not sure what you're talking about and whether you've had a good experience here or vice versa. Or are you replying to someone's message ? If so, you can use the "reply" button to let us know who the reply is addressed to. 

I think you might want to think before you write. It is at least nice how you try to say similar things and then ask for help. 

If you think so much that we promote casinos why did you ask for assistance ? 

Your complaint is still open and Jozef is doing his best to communicate with the casino about everything important. If you think it is not enough, you can go somewhere else for support. 🙂

I only realized that they are not impartial, exactly because I asked for help and

my case there is no doubt

Eu só percebi que não são imparciais, exactamente porque pedi ajuda e no

meu caso não há dúvidas

The choice is yours, I'd say. 🙏

They let the deadline expire without a response, what a beautiful example of impartiality

Deixaram acabar o prazo sem resposta, que belo exemplo de imparcialidade

Don't try to put "impartiality" in context with an overwhelmed Complaint Team.

We took the time to explain to you how busy they are - and treated you like a decent person. Yet you keep complaining and biting the hand that aims to help.

Go somewhere else, please, and take your stupid assumptions with you.

They told me to speak to RoySpins, who did not respond to me. Is this what resolving complaints means?

Mandaram me falar com a RoySpins, que não me responde. Isto é que é resolver reclamações?

I bet you understand poorly:

"Thank you very much for your patience. Based on our discussion outcome, it seems that the casino team will contact you soon with more details. Hopefully, we can find a relevant solution for both parties. Please let me know when they do so."

🙏

This is not live chat complaint support, so please - stick with the complaint.

I'd like to understand how a Casino that you already know isn't serious and doesn't even resolve my complaint remains at your top?

RoySpins still doesn't respond to me!!!

Gostava de perceber como um Casino que vocês já sabem não é sério e nem a minha reclamação resolve, se mantém no vosso top?

A RoySpins continua sem me responder!!!

I absolutely don't understand your reaction to this casino. First of all, your complaint is still open and the casino always provides what is required of it when prompted. After the complaint is resolved, we can talk about the fact that it did not resolve it. 

Secondly, here you will find how we review casinos and find out why it is so high. 

For now, you need to be patient and wait because Jozef is investigating everything necessary.

Thank you

This Casino, in addition to taking thousands of euros from me, I only claimed €6000.

They allow us to create successive accounts with the same identification document, after we ask for self-exclusion.

then they don't respond, they let money be deposited, they block accounts, they keep the money.

They are manipulative and present ridiculous proposals for resolutions and fail to respond.

perfunctory, why does Casino Guru keep you at the top, knowing this?

Does anyone want to give their opinion?

Este Casino, para além de me de levar milhares de euros, só reclamei 6000€.

deixam criar contas sucessivas com o mesmo documento de inderificacao, após pedirmos a autoexclusao.

depois não respondem, deixam depositar dinheiro, bloqueiam contas, ficam com o dinheiro.

são manipuladores e apresentam propostas de resolução ridículas e deixam de responder.

perfunto, porque o Casino Guru o mantém no top, sabendo disto?

alguem quer dar a sua opinião?

Has anyone ever requested self-exclusion on this page?

I asked and they let me continue creating accounts and depositing and spending!

Casino Guru keeps this casino at the top despite this!

Já alguém pediu autoexclusao nesta página?

eu pedi e deixam me continuar a criar contas e a depositar e gastar!

a Casino Guru mantem este casino no top apesar disto!

I've already replied to you twice, so I don't think it's necessary to create several threads about the same casino and the same thing. I'd be grateful if you do. 

Are they going to let my complaint expire again????

Vão deixar terminar o prazo da minha reclamação outra vez????

As far as I can see - no. I'm truly glad you made it to the end.

"We reached an agreement. RoySpins gave me 1000 euros and we closed the topic. You can close the complaint."

Thanks to me who contacted RoySpins directly, no thanks to you

Graças a mim que contactei directamente à RoySpins, não graças a vocês

Hm, I'm sure you had a hand in it too, but I don't think our team was without merit. I have a feeling you're pretty ungrateful, even though the effort costs nothing but time and people are trying to help you. 

But anyway, I'm glad you managed to sort everything out.