MyStake Casino - загальне обговорення (Сторінка 10)

Email them and see if they will accept your birth certificate. IN terms and conditions of this casino you have to pass KYC and that includes ID passport or DL. You might get lucky and they might accept your BC. I'm British and I have had withdrawals from all 3 of this groups casinos Goldenbet and Rolletto no problem

So basically I’m not going to get the money support contacted me .They don’t accept birth certificates .And passports on strike plus i can’t afford a passport jst now .So looks like my winnings can’t be withdrawn it’s ridiculous .As birth certificate and proof of address is what I even used to get my job ! And hmrc use it !.Also £30 was taken from account when I signed up from pro play ? A transaction company .So annouyed I needed winnings

It's standard procedure at any online casino to meet their KYC compliance for proof of identity to provide either PP or DL. So if you want to gamble online in the future you are going to need ID

thts we’re Ure wrong every uk casino I haven’t once ever used any of those id or even had to a simple email reg and tht is it and the withdrawel comes in literaly 30 seconds with bititon and mr mega spins .And all the big ones paddy power etc etc not once did I need id.Anyone outside uk turns out u do and If u can’t u need to do biticoin withdrawel ahhaha wtf

i do have id jst not the ones they need unfortuntely

In my experience and I have joined a lot of casinos they want proof of address ID PP or DL and a photo of your bank card used for deposit I can see why a birth certificate will suffice but unfortunately for you Mystake won't accept it.

You probably missed the fact this casino isn't UK-licensed. It applies conditions based on different requirements. If you intend to play in such casinos, getting any kind of ID document to verify your identity will save you such troubles. Take it as a friendly opinion, please.

Understood. In this situation, a complaint might be a reasonable step.

Our website provides free complaint handling for players who struggle in the casino, which is exactly your current position, if I may say.

Read this guide if you feel you want to undergo the process:

https://casino.guru/complaint-resolution-instructions

This link allows you to submit your case:

https://casino.guru/complaints

Do you agree with the idea?

Hello everyone,

I just received a special code, they give away 50 FREE SPINS on two games.

The code is MVIP50.

Good afternoon… I made a deposit in Mystake and by mistake I activated a bonus (which I did not use) and it does not let me use my money in any other game (I clarify that it indicates that I must bet the amount of 7 times my capital and 7 times the bonus ). I need a solution. Thank you so much

Buena tardes… hice un depósito en Mystake y por error activé un bono ( el cual no use) y no me deja usar mi dinero en ningún otro juego ( aclaro que indica que debo apostar la cantidad de 7 veces mi capital y 7 veces el bono). Necesito una solución. Muchas gracias

DO NOT USE THE FUNDS. Tell the casino to cancel the bonus so you can use your own balance and not be subject to those rules, usually casinos have a section where you can see your bonuses, there you usually cancel it and you can use your funds however you want, but better check with support first and tell them you don't want the bonus and want to cancel it

NO USES LOS FONDOS. Dile al casino que cancele el bono para que puedas usar tu propio balance y no estés sujeto a esas reglas, por lo general los casinos tienen un apartado donde puedes ver tus bonos, ahí normalmente lo cancelas y ya puedes usar tus fondos como quieras, pero mejor consulta con soporte primero y diles que no quieres el bono y deseas cancelarlo

very nice design and layout of the casino, and it have most of the popular slots... im a big fan of slots, can play them all day long.. so im definitely gonna be playing here for a long long time...i already verified my profile and their verification process is the fastest i have seen ...no time to waste guys register and join the fun

from 1k to 7k

Today I deposited 1000 to the account and withdrew 7000, instantly through astropay. It should be noted that previously I had already verified my email and what is required.

De 1k a 7k

Hoy le deposité 1000 a la cuenta y retiré 7000, al instante mediante astropay. Cabe aclarar que con anterioridad ya habia verificado mi mail y lo que se requiere.

Hello, mystake casino blocked an account for me saying that I have 2 duplicate accounts, the one that blocked me had a lot of balance

Hola, el casino mystake me bloqueo una cuenta diciendo que tengo 2 cuentas duplicadas, la que me bloquearon tenia mucho saldo en el balance

Hi!

Based on the second sentence, I must ask whether you registered more than one account on MyStake - did you? It is strictly against the rules.

Casinos protect themself from bonus abusers, you know?

I'll wait for your reply.

I did not do it

No lo hice

Hello.

Good.

I was just asking - as I said, the second sentence sounds pretty tricky 🙂 " the one that blocked me had a lot of balance".

If you are sure you've done nothing wrong and could use a helping hand, submit a complaint:

https://casino.guru/complaints/create

Describe the problem and make sure to provide all relevant communications or screenshots - if you have any.

Don't worry, complaints are handled for free.

What do you say?

Hello. I activated a bonus at Mystake casino, by mistake, and I don't want to use it, I want to cancel that bonus, it won't let me cancel it or bet, I need help to cancel that bonus, or some help.

Go on live chat and they will cancel the bonus

Hello, I played in mystake and I had money to withdraw, I verified my account and they did not take the correct ID. I sent an email to the support center and still haven't received any response, does anyone know what to do?

Hola, jugué en mystake y tenía dinero para retirar, verifique mi cuenta y no me tomaron el dni correcto. Le mandé un mail a el centro de asistencias y todavía no recibí ninguna respuesta, alguien sabe que hacer?