Gama Casino - загальне обговорення (Сторінка 5)

20 times tried to withdraw my money and every time withdrawal cancelled and i have verify profile , credit cards and everything! Please help!

Hi, according to the complaint you managed to file, I noticed that you were not able to withdraw due to technical problems. I also see that the casino replied to you and said that you need to make a withdrawal to a MasterCard card, which you do not have yet. 

However, once you have processed the card and made the withdrawal again, could you let us know how it went and if there were any other problems or if everything went well ? 

Gama Casino

I made €200 and then verified myself straight away and everything worked out great. I had to send my bank card to the finance department to pay out. I did that. Everything was approved, I wanted to pay out and suddenly it says canceled reason technical problem please try again. I then paid out again and suddenly it says canceled I have to clarify it with my bank, I did that and they said everything was fine. I then immediately wrote to support, he said I should try to pay out again, so I did I did it again and then it says canceled again due to a technical problem, please try again. You have to imagine I tried to pay out every other hour for 3 days in a row and every time it was canceled either there was a technical problem or I had to clarify it with my bank. 3 days by this excuse. And every time I wanted to complain to support he said three days later he wrote this time it will work please try again. These are scammers, they have all my data, my passport, my home address, my bank card and don't want to pay out!!!

Gama Casino

Ich habe 200€ gemacht und habe mich dann auch gleich verfiziert hat alles super geklappt, ich musste für die Auszahlung meine Bankkarte an der Finanzabteilung senden. Das habe ich gemacht. Das wurde alles genehmigt, ich wollte Auszahlen und plötzlich steht da stoniert Grund technisches Problem bitte versuchen sie es erneut. Ich habe dann nochmal ausgezahlt plötzlich steht da stoniert ich muss es mit meine Bank klären, das habe ich gemacht und die meinten das alles in Ordnung sei das habe ich dann auch sofort den Support geschrieben er meinte ich soll erneut versuchen auszuzahlen, das habe ich dann erneut gemacht und dann steht da wieder stoniert wegen technische Störung bitte versuchen sie es erneut. Ihr müsst euch vorstellen ich habe jede zweite Stunde versucht auszuzahlen 3tage hintereinander und jedesmal kam stoniert entweder kam technische Störung oder mit meiner Bank klären. 3 Tage durch diese Ausrede. Und jedesmal wenn ich mich beim Support beschweren wollte meinte er drei Tage durch hat er geschrieben diesmal wird es klappen bitte versuchen sie es erneut. Das sind Betrüger, sie haben meine ganzen Daten mein Reisepass meine Wohnadresse meine Bankkarte und wollen nicht auszahlen !!!

Hi I moved your post under this casino. As far as your case is concerned, I see you are in a vicious circle. However, I would underline that 3 days is not too much time to panic, even though I understand that getting the same answer all the time is certainly not pleasant. 

I'm sure you've managed to file a complaint and it's probably wise to wait for it to develop further because I saw that the casino replied as you say that it was the bank's fault and you say that the bank has confirmed that everything is fine on its side. 

So we will leave it to our team to get to the bottom of the problem and see how it is eventually resolved. 

For the time being, we will have to wait and hope that these technical problems will be resolved as soon as possible. Fingers crossed. 🤞

Can you tell me why every payout you see gave the same two reasons for cancellation? Reason number 1: I should clarify it with my bank Reason number 2: oh technical error. Every time you pay out you always give one of the two excuses. If it's not a lie to them then they're lying to me too. Who can believe that anymore!!! You can see how many times I tried to pay out and I kept getting these excuses

Können Sie mir sagen warum bei jede Auszahlung wie sie sehen, jedesmal die selben zwei Gründe gab wegen der Stornierung? Grund Nummer 1: ich soll es mit meiner Bank klären grund Nummer 2: oh technischen Fehler. Bei jede Auszahlung dauernd eine von den zwei ausreden. Wenn es für sie nicht gelogen ist dann lügen sie mich auch an. Wer soll das noch glauben!!! Sie sehen wie oft ich versucht habe auszuzahlen und dauernd kam diese ausreden

I understand that this is certainly frustrating, but why you keep getting these 2 reasons I don't know. The casino should know that. I think the most sensible thing to do in this case is to wait and see where our complaint team gets to, because I don't want to jump to conclusions. 

I am a firm believer that your situation will be resolved and will turn out well. If you learn something new, let me know.

I have been trying to pay out since October 17th, 2023 and as of today October 23rd, 2023 it is still being canceled due to a technical glitch. It seems to me as if they are protecting this casino!! As I read the comments, I read that some comments were also unable to pay out at GAMA Casino due to TECHNICAL FAULT, these comments were 3 months ago! Coincidence or no coincidence even 3 months ago technical malfunction and couldn't pay out, they tell me all the stories here!! Are you telling me that gama casino has not been able to pay out for 3 months due to a technical problem. BUT THERE ARE NO TECHNICAL FAULTS WHEN DEPOSING. I'm slowly getting to 180!!!!!! Why the hell is there no technical glitch when making the deposit? They let us play deposit and as soon as we make money it can't be withdrawn due to technical problems for 3 months now seriously!!!!!!!!!!!!!!!!

Ich versuche seit den 17. 10.2023 auszuzahlen und bis heute bis zum heutigen Tag 23.10.2023 wird es immer noch storniert wegen technischen Störung. Mir kommt es so vor als würden sie dieses casino in schutz nehmen!! Wie ich mir die Kommentare gelesen habe, habe ich gelesen das einige Kommentare auch nicht auszahlen konnten bei GAMA Casino wegen TECHNISCHE STÖRUNG, diese Kommentare waren vor 3 Monaten! Zufall oder kein Zufall sogar vor 3 Monaten technische Störung und konnten nicht auszahlen, sie erzählen mir hier alle Geschichten!! Wollen sie mir sagen das gama casino seit 3 Monaten nicht auszahlen kann wegen technischer Störung. ABER BEIM EINZAHLEN GIBT ES KEINE TECHNISCHEN STÖRUNG langsam werde ich auf 180!!!!!! Wieso zum Teufel gibt es bei der einzahlung keine technische Störung. Sie lassen uns einzahlen spielen und sobald wir Geld machen lässt es sich nicht auszahlen wegen technischen Störung seit 3 Monaten jetzt ernsthaft!!!!!!!!!!!!!!!!

Hm...there might be a technical glitch, but in that case, the casino should offer another option of transferring the money to you. I believe that could be the solution you're looking for.

I can see you already opened a complaint with them so I believe they'll come up with that solution. You still haven't been waiting for too long for the withdrawal so don't panic. I know about honest casinos where the withdrawals take even longer. It's definitely not a good customer experience, but it can still be resolved in your favour.

They didn't really respond to my answer. Why is there no technical disruption when making a deposit????? They let us deposit but then suddenly there is a technical problem with the withdrawal and the deposit doesn't work, you really don't come across as being taken aback! What does that mean because I didn't wait long for the payout, for them it may not be long for me since October 17th!!!! I want them to pay me my money!!!!!!!!!!!

Sie haben mir nicht wirklich auf meine Antwort geantwortet. Wieso gibt es Keine technische Störung bei einer einzahlung????? Man lässt uns einzahlen aber dann gibt es plötzlich technische Störung bei der Auszahlung und bei der einzahlung nicht, kommt echt nicht verarscht rüber! Was heißt da ich habe nicht lange für die Auszahlung gewartet, für sie ist es vielleicht nicht lange für mich schon seit 17 Oktober!!!! Ich will das sie mir mein Geld auszahlen!!!!!!!!!!!

I can tell you that I can already see there's casino's reaction in your complaint. It just needs to be reviewed and approved by Petronela as well as the last comment you posted there.

Please, give us some time to go through it. It's clear you'd like to get this resolved as soon as possible, but we deal with approximately 1000 new cases every month (+ we work on cases that are already in progress) so that's a lot of data and information we need to go through.

Anyway, since we already know the casino reacted in your complaint, I'd say that's always a positive step. I will take time, but I hope it will get resolved positively. Just please, make sure you won't lose your winnings while waiting for the resolution 👍

Aha, so I should just wait and do nothing

Aha also soll ich einfach abwarten und nichts machen

For now? Yes, exactly. If you ask in such a way.

There are manpower limits we just can't pass.

I'm sorry, the team is overwhelmed right now, but they keep doing their best. Delayed complaints are first to be taken care of as soon as possible.

I hope you understand.

’Fair casino verified by Guru’ when a multitude of people face ’technical issues’ while withdrawing and these problems do not seem to go away. Not shady at all, in fact, quite fair and nice 😉

Yoyeli, how about using another tone rather than insisting on being rude and knowingly narrow?

If the casino truly has technical issues, is it not only logical that not just a single person would suffer from its consequences?

Deal with the fact that you lost your money willingly. It is sad, but still, it's true. Quite obvious. 😉

I have to be honest here, they are just bad, the numbers don't work out, the payout is only canceled, no matter what payout method you use, it's very easy to deposit, you can't dream of paying out

just a rip off, stay away 👍👍

Muss ehrlich hier ausdrücken, die sind einfach nur schlecht die Zahlen nicht aus , Auszahlung wird nur noch storniert , egal was für Auszahlung Methode man nehmt , es ist ganz einfach einzahlen geht , auszahlen halt nicht davon kann man träumen

einfach Abzocke Finger weg 👍👍

Hello there. Before getting to any conclusions here, could you rather explain what exactly the issue is, please? 🙏 We need to know more about it, in order to help you, if you need us to intervene.