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Hello, they refuse to pay me 3500 and they aren't even communicating with me. I had a total withdrawal of 5500, they sent me 2000. This was a later payment I requested, not the 3500, so I don't know what to expect.

Dobrý den nechtějí mi vyplatit peníze 3500 a ještě ani nekomunikují měl jsem ve výběru dohromady 5500 poslali mi je 2000 a to byla výplata kterou jsem zadával později ne těch 3500 tak nevím co čekat

Dear michaljanus987, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Thank you in advance for your reply.

Best regards, 

Kristina

Well, it's been since last Friday, but what surprises me is the amount that came to me, the 2000 that I won later, the 3500 thousand. I don't have an overview of whether they have already been sent or what you actually have to deal with via online support, which doesn't want to talk to you when it doesn't want to... so hopefully the money will arrive today, but I'm probably done with it

No je to od minulého pátku ale co mě zaráží je ta částka která mi přišla ty 2000 které jsem vyhrál později těch,3500 tisíce jsem zadával na výběr už dříve tak jsem čekal logicky že ta přijde první....a navíc v tom casinu nemáte vůbec přehled jestli už jsou odeslány nebo co vlastně všechno musíte řešit přes online podporu která když se jí nechce tak s vámi prostě nemluví mi přijde...tak snad dneska dorazí ty peníze ale asi s nimi končím

Thank you for your reply, michaljanus987. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear michaljanus987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.