FCMoon Casino - Вилучення гравця відкладено.

My patience with this casino has reached a limit.

I made a withdrawal first earlier in February. some days went, and I got message that the ERC20 network did not work on USD-t, had to use BEB20. This is "barrier" 1.

Then 15. February I made new withdrawal.

I read on terms that 3 days should it normally take. 3 days went by, I talk to chat. they create a ticket and say they are investigating it. I get info, nothing is happening. "Barrier 2" is a fact. After 14 days, my withdrawal gets rejected due to "banking overload". How is "banking overload" possible when we are talking about crypto. "Barrier 3" I call this.

So I make a new withdrawal 2 days ago. Still stays pending. they told me 48 working hours, so the withdrawal should come tomorrow if they hold what they say. we will see.

Maybe this post help them actually pay my withdrawal I have right to get. this is unserious behavior of this casino.

Dear evenbets123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FCMoon Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Did the casino support missing step 4 verification is not necessary in your case?
• Do I understand correctly you have been attempting to withdraw your winnings since February 14th?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• dont understand what you mean by step 4 verification? but My verification was approved before I did any withdrawals, and I haven't gotten any other demands
• yes, that is correct. or actually some days before, but not that relevant.

Now all of a sudden i got mail about «self exclusion». I havent been logged in, i have not done this. I just want my withdrawal. So now I cant login. This seems suspicious, why this bug now. So now i have to wait for them to «investigate». They told it would take 72 working hours. They have not hold their time before, so we will see.

Thanks for an update.

• Could you please forward the email you received regarding the self-exclusion?
• Did you indicate and struggle with gambling to support that would trigger player protection in the casino?
• Did you receive any update regarding your most recent withdrawal request?

Share screenshots here or submit the information to my email at tomas@casino.guru

I did this and sent it as an answer to you in email. but you have not responded. hope you will responder soon, each answer takes long time to get..

Thank you very much, evenbets123, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear evenbets123,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Could you please confirm whether you currently have access to your casino account?

I would like to invite the FCMoon Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear FCMoon Casino,

Could you please provide detailed information regarding this case, including the reasons for the delay in the player's withdrawal? Additionally, could you clarify the situation regarding multiple accounts?

Thank you in advance for your response!

Best Regards,

Kubo