Fan-Sport Casino - Рахунок гравця було закрито після затримки виплати.

Dear team casino guro

i deposit 4218 usd and bet casino roullete 4218 usd and i win . fully met all wagering requirements and won my earnings legitimately through bets on roulette and football leagues such as the English Premier League and the Italian League.

However, since submitting my withdrawal request, I have been subjected to intimidation tactics and excessive, unjustified delays. Your team has continuously fabricated baseless reasons to avoid processing my payout. Over the past days, I have submitted more than ten different photos and documents, in multiple variations, to comply with your requests. Yet, every three days, I receive additional requests for two more documents, making the process deliberately impossible.

I took a significant financial risk by wagering my entire balance in casino games. What if I had lost? Fortunately, I won fairly,

However, instead of approving my withdrawal, you kept making absurd and unreasonable demands, including:

• Colored photos of my national ID card (both sides) or passport (not scanned or screenshotted).

• Photos of my ID on a different background and from a different angle.

• A selfie holding my ID next to my computer screen showing my inbox messages from your security department.

• Screenshots from my cryptocurrency wallet showing wallet number, email, and full transaction history (not cropped or edited).

• Utility bills from the last 3 months, even if I am not the one paying for them.

• Photos of my driving license (both sides).

• A selfie holding a paper with the current date and a random code (66FJ36) while ensuring my face and all data are clearly visible.

This is completely unacceptable. After exhausting all possible excuses to delay my withdrawal, you are now inventing ridiculous verification steps to justify not paying me. Your tactics are nothing but a clear attempt to scam players out of their money.

And in the end they closed my account, it's very ridiculous

Dear Redo99,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fan-Sport Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Could you please advise how the casino justified the blocking of your account and confiscation of your winnings?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Sir tomas

I find it strange that I wagered and risked my entire deposit of $4,200 in a casino game, and fortunately, I won. If I had lost, would the site have refunded my money? It is truly unfair that my winnings of $8,400 have been confiscated for unreasonable reasons.

The GCB authority holds responsibility in such cases, and I have all the necessary evidence to support my claim.

• My money was claimed on 2/20/2025 and my account was blocked on 03/03/2025 after 11 days of verification.
•  For more than 11 days, I have complied with all verification requests and submitted every document you asked for, despite the excessive complexity of the process.

After failing to find a valid reason to deny my withdrawal, I am now being falsely accused of financing terrorism, having multiple accounts, and conspiring with organizations. I have even been threatened with a report to Interpol. This is completely unacceptable.

• Is this happening simply because I won? This situation is beyond unreasonable, and I demand that my rightful winnings be processed without further delay. I expect fair treatment and adherence to regulations.

I find it extremely suspicious that the same message I received has been sent to multiple winning players. After searching on Google, I discovered that other customers who won have been accused of the same things—funding terrorism, having multiple accounts, and collaborating with organizations.

Thanks for your reply and provided information.

From the information you provided, the accusations don't seem to include 'terrorism'

From the record you provided you bet on both black, red, and zero, which means you didn't risk your funds.

• Could you please advise whether you made any bets in which you risked your funds in the casino and how much you wagered altogether?

Hello,

sir thomas

I would like to clarify that I placed a bet of €4,022 (equivalent to my full deposit of $4,217 after conversion to euros) on roulette. As shown in the attached record, I placed bets on number ranges 13-24 and 25-36, along with a small bet on zero.

This means I took a significant risk, as any result outside my selected number ranges (such as 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12) would result in a total loss of my wager. Therefore, I was at risk of losing all the funds I placed in the bet.

Additionally, I also placed bets on matches in the Italian and English leagues with an additional amount. You can review my betting records to verify this.

Furthermore, my bet on zero had a very low payout. If I had won that bet, I would have only received €792, which is significantly less than my total wager of €4,000, meaning I was still taking a major risk.

2 - site response is nothing but false accusations and an attempt to justify the unjust withholding of my winnings. After 11 days of extensive verification, providing every requested document and undergoing an unreasonable process, you failed to find any valid reason to deny my withdrawal.

Now, after exhausting all possible excuses, you falsely accuse me of account linking and software manipulation—claims that are entirely baseless and unproven. If you had any real evidence, you would have presented it long ago instead of dragging out the process with unreasonable document requests.

This is a clear violation of gambling regulations, and I will not tolerate such fraudulent tactics. Your threats regarding the Interpol are laughable and only further prove that you are attempting to intimidate me rather than follow fair procedures.

Thanks for your patience Redo99.

I apologize for making an erroneous statement regarding your gameplay, despite clear evidence. I should have identified the bet to be low risk, instead of no risk to you.

I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Redo99,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Fan-Sport Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello sir Michal

I am a victim of Fansport, a website that ruined my life and stole my money through fraud. Here is my story with solid proof so no one else falls into this trap!

I risked all my money on their games, and luckily, I won $8,400. But when I tried to withdraw my winnings, the site refused to pay. They kept asking for verification documents, and I sent them everything they requested, including difficult and sensitive photos. Still, they had no excuse left, so they simply banned my account and stole my winnings!

This is how scam websites operate—they lure you in with promises, but when you win, they make excuses and keep your money. Do not trust this site! Stay away from it!

This website has caused me severe financial and psychological distress, and I will never give up on my right. If you have had a similar experience, don’t stay silent! Share your story and warn others before they become victims too.

Dear Redo99,

I have tried to contact the casino outside of this thread, through multiple contacts. I am setting one last timer. Thank you for your patience.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Given that the casino is licensed under the Curaçao Gaming Control Board, which currently does not have a formal procedure for handling complaints, there is no regulatory authority to escalate this matter to. I understand this is not the outcome you were hoping for. However, as previously mentioned, the unresolved status of this complaint will negatively impact the casino’s rating, potentially encouraging them to reconsider their approach. If the casino chooses to respond in the future, we will reopen the complaint and notify you by email.

Best regards,

Michal V

We’ve reopened this complaint at the request of Fan-Sport Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

I have received the following message from the casino:

Dear Redo99,

We would like to inform you that your winnings have been cancelled due to suspicious activity. After the verification process, our security team detected certain violations, based on which further actions were taken.

Your winnings have been blocked, however, all funds deposited into your account have been made available for withdrawal.

All rules are clearly stated on our website.

Please refer to Section 1, Rule 23 on our website for more information

The rule:

23. Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

bet cancellation;

closure of the customer’s account with the balance being refunded;

filing a claim to a law-enforcement agency.

Thank you for your understanding, and we wish you a great day!

Sincerely,

The FANSPORT Team

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