Explosino Casino - Вилучення гравця затримано.

Since 02/25/2021 I have been waiting for a payment of 621 euros that does not want to be processed.

Each time it's a different excuse why you can't edit it.

Ich warte seit dem 25.02.2021 auf eine Auszahlung über 621 Euro die nicht bearbeitet werden will.

Jedesmal ist es eine andere Ausrede wieso sie sie nicht bearbeiten können.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Have you withdrawn any winnings successfully in the past from this casino? Have you been advised what caused the delay? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hallo Petronela.

yes im already fully verified, and casino told me that all withdrawal will be processed in 24 hours.

i played without bonus or free spins.

never had a payout before on that casino.

they told me first due some problems, not they told me because of high traffic on withdrawals. and since 5 days their telling me that it will be processed in the soonest way as possible.

best regards

simon

Dear Litecoin,

I sent your request to the finance department. Wait for your withdrawal.

Best Regards,

Explosino.

thanks for your answer.. i got this answer now everyday since the first day.. so when will it be processed and whata the problem?

as i am not the only user with that problem. i think you are waiting until i cancwl it.. or arenthe rumours true that you are running out of money and thinking about to close the casino?

I fully understand your frustration, Litecoin. As I mentioned earlier, withdrawals can take up to 14 days. I will set the timer for additional 5 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear petronela

at least they contacted me now, and try to withdrawal with another method, badly ecopayz isnt available in my region. I do not understand, why they cant withdraw it in BTC as this is the fastest and safest method. they already have my btc wallet address so its very easy 🙂

best regards

simon

Dear Explosino Casino,

Is there anything else required from the player? Thank you in advance for your assistance.

Dear Litecoin,

Our casino is not closing. 

We are experiencing some problems processing withdrawals for reasons beyond our control. 

Also, you may notice that previous complaints have been resolved and users have received money.

Dear Petronela Kontos,

No thanks. We ask mr. Litecoin to wait.

Best Regards,

Explosino.

Dear explosino

now you should decide what the problem really is.. per email you told me thats its just because of huge amount of withdrawal requests and nothing about above mentioned Problem. as you know you should have a btc wallet from where you send your btc to the clients. as there is no problem with the btc network resp. the blockchain i cant believe that. so pls you are talking to an absolute btc nerd who has more than 100k followers on twitter😉

best regards

Dear Litecoin,

The transfer to your wallet from our side is not made with bitcoin. We make payments through processing companies.

Best Regards,

Explsoino.

so your payment provider has money problems. good sign

I fully understand your frustration, Litecoin. I will set the timer for additional 6 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Petronela.

why you give them now much more time? at first you told me until monday.. now its until thursday? did they tell you something exactly about the problem? on askgamblers they did not mention something about the problems with the payment provider. just as withdrawal request are increasing and thats why.. so to me its like they try to hide something.

very bad customer service from their side. nothing transparent, what a casino should be all the time.

best regards

I’m extending the timer till next Thursday which will be exactly two weeks since your withdrawal request. We advise all the players to wait at least 14 days before they submit a complaint regarding delayed withdrawals. I have set the timer previously till Monday as the casino didn’t communicate with you, but, that’s not the case anymore.

Please understand, we are trying to help you but in the world of online casinos, unlike land-based gambling establishments, we are left with no other option sometimes just to be patient. 

Dear Petronela.

yes i understand you hehe. we just have the option to wait and hope the casino wants to process the payout. if not well then i wont see my money.. it wouldnt be the first time 😉i wont be surprised if exactly on thursday the are able to process the payout

best regards

simon

Dear Casino guru.

they now blocked my io. what a scam casini.

pls put it on the blacklist

Thank you very much, Litecoin, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Litecoin,

Your account is open. What problems are you having?

yes. account was always opened. but i couldnt reach the website and the live chat is now always closed imediately if i contact an agent

Dear Explosion Casino,

Could you please provide us some kind of specific information as it seems the withdrawal takes longer than it should? What is exactly the problem and when should the player receive his winnings?

Casino is a scam. now it s not even answering anymore and takes no action

Dear Nick Bacon,

We did not restrict access to live chat. Mr. Litecoin needs to check the internet connection or use another browser. Withdrawals will be processed, but we have some delays. We ask you to wait.

Best Regards,

Explosino.

Thats exactly the answer i get since 2 weeks.

that casino should definitely be blacklisted, as they are giving no proof nor a reason why it takes so long.

Baddest customer service inever received, not asking for excuse or offering free spins nothing.. its a disgrace that this casino is still evalueted as good 😒

Explosino, Nich asked you about why is it taking so long and when can i count with the money.. and you re colming with a Standard answer as always.. When can i count with the money. i wanna have a exact date or at least a period

Dear Litecoin,

Your request is not ignored also you were told that we have delays now. At the time of an active withdrawal request, we do not credit bonuses. We apologize for the inconvenience.

Best Regards,

Explosino.

Give us please an answer to the following question, when can i count with the money?

So today is thursday, still no money sent from explosino, still not telling me whats the problem exactly

Dear Litecoin,

The finance department has sent you a letter. Please check your mail.

Best Regards,

Explosino.

same here as on askgamblers

i already told you which three options are available for me, so i dont know why you asking now for neteller..

i already told you guys, BTC, paysafecard or skrill..so stop wasting time pls.

im now really furious, again they are wasting time and are not willing to payout. explosino casino is just answering because the deadline was coming. now they are not doing a shit.

also casino guru, where is your word? you told us above you would interact if no money received until thursday. Why does this casino still have such a good reputation???

case can be closed. after using vpn and opening a neteller account i received the money. thanks to all

Dear Litecoin,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help. The complaint will now be closed.

Best regards,

Nick

Casino.guru