DuckyLuck Casino - Гравець просить допомоги.

Hello, this is a followup to a mail i sent. I was told to send game logs but I don't know how to get them so I took screenshots of my page but there too many of the actual wagers so I took screenshots of depotis, withdrawals and promotions and as you can see. I never play with promotions and the one day I did they stretched that past multiple deposits AND withdrawals.

Dear Temi,

Thank you very much for submitting your complaint. I apologize, but I haven’t found any emails from you. Would you be so kind and describe to me what happened so I can assist better? Or you can forward me the email you are talking about to kristina.s@casino.guru.

Thank you very much.

Best regards,

Kristina

Dear Temi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.