CyberBingo Casino - Вилучення гравця відкладено.

Here we go again! I've been waiting for almost a month now after winning on a bingo game and requesting my withdrawal via wire transfer. They are giving me the run around stating they don't know when the 3rd party processor will release my funds for payment.

Dear jessicadenomie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you received the last successful withdrawal and how many days did it take?
• Did you use the same withdrawal method in the past?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello ...the last time I received a withdrawal it took 4 months and I had to submit a complaint on here back then too! This time I used a different withdrawal method thinking it would be quicker. No bonus was used. It was a legit win.

Thank you very much for your reply, jessicadenomie. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, jessicadenomie, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jessicadenomie, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Cyber Bingo Casino representative to join this conversation. 

Dear Cyber Bingo Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I received an email response from them this morning...

Dear jessicadenomie, 

thanks for the update. I have tried to contact Cyber Bingo Casino outside this thread. I am still awaiting their response. I let you know once I hear from them.

Dear jessicadenomie, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of CyberBingo Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear jessicadenomie, 

we have received an email from Cyber Bingo Casino stating they processed your winning one week ago. Would you be able to confirm this statement, please?

Hello, yes that's accurate. They shorted me by $15 but, whatever. At least I got paid.

Thank you, jessicadenomie, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Katarina