CosmicSlot Casino - Вилучення гравця відкладено.

Hello,

I won money at the named casino without any bonuses or anything of the sort and also met the usual turnover conditions. Then I wanted to withdraw €610, which I was also able to request. However, since then, nothing has happened. In the live chat, they only said things like, "We can't say exactly how long," or advised me to email them. Whenever I emailed, I was simply ignored. I'm at a loss and don't know what to do next.

Kind regards, Jannis

Hallo,

ich habe bei benannten Kasino Geld gewonnen ohne jegliche Bonis oder des gleichen und auch die normalen Umsatzbedingugen erfüllt. Dann wollte ich mir 610€ auszahlen, dies könnte ich auch beantragen. Seid dem ist aber nichts mehr passiert, im Live Chat habe die nichts anderes gesagt als: man kann nicht sagen wie lange genau oder bei frage an die Mail schreiben. Bei dieser Mail würde ich dann immer ignoriert. Ich bin ratlos und weiß nicht weiter.

Mit freundlichen Grüßen Jannis

Hello xckdqkpt2b,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CosmicSlot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!