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My bonus balance was canceled after I wagered it 100 times. It was simply decided with no terms and conditions stated that the maximum after wagering 100x is 5x the bonus amount, so the withdrawal would be canceled and my balances set to €25, which I find to be quite a scam.

Mein Bonusguthaben wurde storniert nachdem ich es 100mal umgesetzt habe. Es wurde einfach ohne agbs anzugeben entschieden, dass das Maximum nach 100x wagern das 5fache des Bonusbetrags ist , also würde die Auszahlung storniert und meine Guthaben auf 25 € gesetzt, was ich als ziemlichen Betrug empfinde.

Dear ricktor26,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly, that you have accumulated your winnings from the Sign-up welcome no-deposit bonus? I have checked the bonus policy, and this is what I found:

https://cosmicslot.com/en/bonus-terms

1. Withdrawals of winnings from welcome bonuses given without deposit are limited to: 25 EUR / 37.5 CAD / 250 NOK / CHF 25.

10. The maximum withdrawal amount of bonus funds is x5 of the received bonus balance.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, including the information about the specific bonus you redeemed, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Tomas

Dear ricktor26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.